What are the responsibilities and job description for the Intern, Customer Service Representative position at Drip Capital?
About Drip Capital:
Drip Capital is a high-growth fintech focused on the $5T global SME trade market. Drip offers multiple, innovative trade financing products targeted towards SMEs in developing markets. Our comprehensive and automated risk assessment model allows rapidly growing SMEs quick and easy access to finance. With a focus on technology, Drip aims to eliminate the hassle of paperwork and bureaucracy and create a seamless borrowing experience for its clients.
Drip consists of a team of highly qualified financial consultants, engineers, and analysts from Wharton, Stanford, and IITs with years of experience at Google, Amazon, Standard Chartered, Blackrock, and Yahoo. We are backed by leading Silicon Valley investors - Sequoia, Wing, Accel and Y Combinator. We are always eager to connect with sharp minds to grow within our quest to simplify global trade finance. We are headquartered in Silicon Valley along with offices in India and Mexico.
Key Responsibilitie:
- Engage with customers via phone and email to address inquires, resolve issues, and provide exceptional service
- Effectively troubleshoot and resolve customer concerns, escalating complex issues to appropriate channels when necessary
- Acquire a deep understanding of company products and services to accurately assist customers and offer relevant information
- Pay attention to detail, making sure everything is accurate and correct in tasks like data entry, documentation, and problem-solving.
- Can handle deadlines and pressure with a cool head, ensuring quality work even in fast-paced situations.
- Should be comfortable doing both Customer Service and Invoice Operations.
- Effective in building positive relationships and communication with various stakeholders
Our Checklist:
- Good communication skills
- Problem-solving skills
- Stakeholder management
- Multi-tasking
- Attention to detail
- Should be comfortable working from office
- Working hours: 11.30 am to 8.30 pm
Salary : $5
