What are the responsibilities and job description for the Field Service Supervisor position at DrillChem?
TITLE: Field Service Supervisor
DEPARTMENT: Operations
JOB TYPE: Full-Time | FLSA STATUS: Exempt
LOCATION: West Texas
REPORTS TO: Completions Manager
COMPANY OVERVIEW
DrillChem Drilling Solutions is a specialty chemical company providing innovative, field-tested solutions for the oil and gas industry. With more than 25 years of industry experience, DrillChem develops and delivers high-performance chemical technologies for drilling, completions, midstream, and horizontal directional drilling applications. Our team combines technical expertise, laboratory testing, and real-world field experience to provide reliable solutions that help customers improve performance, efficiency, and operational reliability.
JOB SUMMARY
DrillChem Drilling Solutions is seeking an experienced, dependable, and safety-focused Field Service Supervisor to support field operations in West Texas. The Field Service Supervisor is responsible for leading and coordinating field service personnel, overseeing customer field operations, and ensuring chemical treatments and field services are performed safely, efficiently, and in accordance with established specifications and customer requirements. This position provides field leadership and technical support while serving as a key link between field personnel, customers, Operations Management, Sales, and the company’s technical resources.
KEY RESPONSIBILITIES
- Supervise, lead, and support Field Service Representatives and other field personnel in the safe, efficient, and successful execution of customer field operations.
- Coordinate daily field assignments, schedules, personnel, equipment, materials, and job requirements based on customer and operational needs.
- Oversee field operations and chemical treatments to ensure work is performed according to established specifications, customer requirements, company procedures, and applicable safety standards.
- Provide direction and support during job setup, equipment preparation, field operations, troubleshooting, teardown, transportation, and demobilization.
- Maintain communication with customers, Sales, Operations Management, technical personnel, and laboratory resources regarding job status, operational requirements, customer needs, and field issues.
- Lead and support safety activities, including pre-job meetings and toolbox talks, and ensure compliance with company and customer safety requirements. Exercise Stop Work Authority when necessary and promptly report accidents, incidents, near misses, spills, and other safety concerns.
- Ensure field service reports, treatment records, equipment documentation, inventory usage, and other required records are accurate, complete, and submitted in a timely manner. Monitor chemical, equipment, and material inventory levels and communicate replenishment needs.
- Support the maintenance and readiness of company-owned and rental equipment and assist with shop, yard, warehouse, and facility operations, including equipment organization, maintenance, loading, deliveries, and preparation for field jobs.
- Identify opportunities to improve safety, service quality, operational efficiency, equipment utilization, and customer satisfaction; perform other duties as assigned and maintain flexibility to work varying schedules, including overtime, weekends, holidays, on-call assignments, and required travel.
MINIMUM QUALIFICATIONS
- Minimum of 5 years of oilfield or related industrial field service experience, with demonstrated experience in a lead or supervisory role preferred.
- Experience supervising or directing field personnel preferred.
- Working knowledge of oilfield operations, drilling/completion activities, fluid treatment, and/or chemical service operations preferred.
- Valid driver’s license with a clean driving record; CDL Class A preferred.
- Forklift certification is preferred.
- Ability to work outdoors in varied weather conditions and industrial environments.
- Ability to travel as required to support customer and company operations.
- Ability to work flexible schedules, including overtime, weekends, holidays, and on-call assignments.