What are the responsibilities and job description for the Tour Guide position at Driftwood Hospitality?
This position pays hourly plus tips!
Job description
The Stanley Hotel located in beautiful Estes Park, CO is seeking Tour Guides. As a Tour Guide, you’ll be responsible for providing information and/or answering guest questions about The Stanley Hotel and guiding groups through the grounds & buildings of The Stanley Hotel. Our Tour Guides will provide the highest level of guest service in an efficient, courteous, and professional manner.
Must come in and apply in person!
Responsibilities:
Key responsibilities of the Tour Guide include, but not limited to:
Maintaining an up to date working knowledge and historical knowledge of The Stanley Hotel
Learning and presenting the script for all tours
Opening and closing tour areas
Greeting guests in a warm and friendly manner, acknowledging them upon arrival
Fulfilling tour ticket agent duties when not leading tours
Answering questions about The Stanley Hotel, tours, and guided tours
Interacting with associates in a professional manner, assisting other departments with necessary information
Listening and responding to guest inquiries using a positive, clear speaking voice
Maintaining an up to date working knowledge of all property amenities as well as any special events
Job Requirements:
The ideal Tour Guide will have previous experience as a tour guide or attractions host or hostess and have a passion for The Stanley Hotel and its history.
The minimum qualifications for this position are:
High school degree or equivalent
Basic computer skills
Ability to learn and retain The Stanley Hotel’s historical and technical information
Ability to perform job functions with attention to detail, speed and accuracy
Ability to move throughout the property (standing, walking) for extended periods of time
Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
Ability to read, comprehend and write simple instructions and/or short correspondence and memos
Must have the ability to work a varied schedule that may include evenings, nights, and weekends
Salary : $17
