What are the responsibilities and job description for the Housekeeping Supervisor position at Driftwood Hospitality Management?
Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.
The Hilton Southlake Town Square is proud to be one of Hilton’s most prestigious properties in North America, consistently ranking in the top 10% for guest service and overall cleanliness. As a Connie Award-winning hotel, we offer 248 beautifully appointed guest rooms and over 28,000 square feet of flexible meeting space, all overlooking the vibrant Southlake Town Square.
At Hilton Southlake, we also take care of our team. Enjoy employee discounts at Hilton Hotels & Resorts, a Quarterly Team Member Celebration, and our Employee of the Quarter Program. Plus, we offer complimentary meals and a fun, supportive work environment.
Join us and be a part of something truly special!
Team Member Experience At Hilton Southlake
At Hilton Southlake, we believe that exceptional hospitality begins with a thriving team. We’re proud to offer a workplace culture that values connection, recognition, and shared success. Our commitment to team member well-being goes beyond the job description:
Complimentary Meals
All AM and PM shift team members enjoy free, freshly prepared lunches daily—because great service starts with feeling nourished and appreciated.
Quarterly Rallies
Every quarter, we come together to celebrate wins, share updates, and energize our team with rally-style events that foster unity, motivation, and a shared sense of purpose.
Employee Recognition
We spotlight outstanding contributions through formal recognition programs, shout-outs, and awards that honor those who go above and beyond. Your dedication doesn’t go unnoticed—it’s celebrated.
Monthly Family Breakfasts
Once a month, we host a warm, welcoming breakfast for our team family style. It’s a chance to connect, relax, and enjoy a moment of hospitality together—Hilton style.
Job Summary
To supervise, direct, assist, and assure the completion of housekeeping tasks assigned to Room Attendants, Lobby Attendants and Housepersons in guest rooms, corridors and public spaces to maintain Driftwood’s high standards of cleanliness.
Essential Job Functions
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
The Hilton Southlake Town Square is proud to be one of Hilton’s most prestigious properties in North America, consistently ranking in the top 10% for guest service and overall cleanliness. As a Connie Award-winning hotel, we offer 248 beautifully appointed guest rooms and over 28,000 square feet of flexible meeting space, all overlooking the vibrant Southlake Town Square.
At Hilton Southlake, we also take care of our team. Enjoy employee discounts at Hilton Hotels & Resorts, a Quarterly Team Member Celebration, and our Employee of the Quarter Program. Plus, we offer complimentary meals and a fun, supportive work environment.
Join us and be a part of something truly special!
Team Member Experience At Hilton Southlake
At Hilton Southlake, we believe that exceptional hospitality begins with a thriving team. We’re proud to offer a workplace culture that values connection, recognition, and shared success. Our commitment to team member well-being goes beyond the job description:
Complimentary Meals
All AM and PM shift team members enjoy free, freshly prepared lunches daily—because great service starts with feeling nourished and appreciated.
Quarterly Rallies
Every quarter, we come together to celebrate wins, share updates, and energize our team with rally-style events that foster unity, motivation, and a shared sense of purpose.
Employee Recognition
We spotlight outstanding contributions through formal recognition programs, shout-outs, and awards that honor those who go above and beyond. Your dedication doesn’t go unnoticed—it’s celebrated.
Monthly Family Breakfasts
Once a month, we host a warm, welcoming breakfast for our team family style. It’s a chance to connect, relax, and enjoy a moment of hospitality together—Hilton style.
Job Summary
To supervise, direct, assist, and assure the completion of housekeeping tasks assigned to Room Attendants, Lobby Attendants and Housepersons in guest rooms, corridors and public spaces to maintain Driftwood’s high standards of cleanliness.
Essential Job Functions
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
- Visually inspect VIP rooms, guest rooms and corridors for cleanliness and appearance.
- Train and monitor performance of room attendants and housepersons. Provide organization, instruction, guidance, communication, counseling, as well as exercise good judgment. Ensure all jobs are completed within the shift.
- Ensure that both carts and linen/supply closets are kept clean, neat, and stocked according to departmental guidelines. Upon inspection of VIP rooms, make certain all VIP supplies are in place.
- Report all maintenance deficiencies in guest rooms and corridors.
- Expedite special guest requests, such as extra towels, blankets or pillows.
- Check all vacant/ready/stay over rooms daily.
- Check out of order rooms daily.
- Identify showrooms for Sales Department.
- Turn in all lost and found items and all guest room keys.
- Adhere to all company policies and procedures.
- Follow safety and security procedures and rules.
- Know department fire prevention and emergency procedures.
- Utilize protective equipment.
- Report unsafe conditions to management.
- Report accidents, injuries, near-misses, property damage or loss to management.
- Provide a safe work environment by following all safety and security procedures and rules.
- Ensure all team members maintain a neat, clean, and well-groomed appearance. (Specific standards outlined in team member handbook).
- Perform any related duties as requested by management.
- Assist other Housekeeping Personnel when needed.
- Any combination of education and experience that provides the required knowledge, skills, and abilities. High School education preferred.
- Minimum six months supervisory experience or one year of comparable housekeeping experience is acceptable.
- Ability to read and write basic English to complete forms such as a room status report.
- Ability to provide clear direction, instruction, and guidance to subordinates.
- Ability to organize and prioritize work and meet deadlines.
- Ability to exercise judgment and implement control over the performance of subordinates.
- Ability to provide information and answer hotel guest and colleague questions.
- Time management skills.
- Ability to lift, reach, bend, stoop, stand and walk continuously, climb stairs, and push or pull heavy equipment
- Pushing heavy carts.
- Lifting fifty (50) pounds maximum.
- Stand and walk for varying lengths of time, often long periods.
- Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling.
- 401(k)
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Room Discounts
- Employee Food and Beverage Discounts
