What are the responsibilities and job description for the Front Desk Agent position at Driftwood Hospitality Management?
The Hilton Washington DC/Rockville Hotel & Executive Meeting Center is looking for a friendly and dependable Front Desk Agent to join the team. Front Desk Agents are responsible for providing and ensuring exemplary guest service at all times. Stellar verbal and written communication is a must-have to interact with hotel guests and Team Members. Hilton experience is preferred but not required. Front Desk Agents must be able to learn and accurately use the property management system to check in/out reservations and assist guests with their billing and hotel questions. Due to the nature of hotel business levels, scheduling flexibility is preferred, to include working weekends and holidays.
Qualifications
Qualifications
- Hilton and PEP experience preferred but not required
- Must be able to learn and accurately use the property management system
- Customer service experience required
- Medical, dental, vision insurance
- 401(k) with employer match
- Disability insurance
- Employee assistance program
- Life insurance
- Paid vacation, sick and holidays
- Hilton Hotel discounts
- Team Member Parking
- Daily Team Member meals