What are the responsibilities and job description for the Dispatch Supervisor position at DRF Water Heating Solutions?
Lead the Team That Keeps Our Business Running!
Are you a skilled operations leader who thrives in a fast-paced environment?
We're seeking a Dispatch Supervisor to lead our dispatch team, coordinate field service operations across Chicagoland and out-of-state markets, and ensure exceptional customer service through effective scheduling, routing, and team leadership.
What You'll Do
- Lead, coach, and develop a team of dispatch professionals.
- Oversee daily scheduling and dispatch operations for company plumbers and subcontractor partners.
- Prioritize urgent and time-sensitive work while balancing technician availability, customer commitments, travel time, inventory, and workload.
- Monitor job progress, resolve scheduling challenges, and drive successful job completion.
- Partner with Customer Service, Sales, Purchasing, and Operations teams to ensure seamless communication and execution.
- Use operational data to improve productivity, routing efficiency, customer satisfaction, and revenue opportunities.
- Support hiring, onboarding, training, and performance management initiatives.
What You'll Bring
- 3 years of leadership experience in dispatch, logistics, field service, customer service, or a similar fast-paced operation.
- Experience coordinating technicians, field employees, subcontractors, routes, or appointments.
- Strong organizational, problem-solving, and decision-making skills.
- Proficiency with Microsoft Office and dispatch, CRM, routing, or field-service systems.
- Excellent communication skills and the ability to perform effectively under pressure.
Why Join Us?
- Lead a critical function that directly impacts customer satisfaction and business performance.
- Opportunity to develop and mentor a growing team.
- Collaborative, fast-paced environment where your decisions make a real difference.
- Stable, in-office leadership role with advancement potential.
- Offer a robust health and welfare benefit package
- Work in an exceptional company culture.
Ready to lead a high-performing dispatch operation? Apply today and help us deliver exceptional service to our customers every day.
Plumbing, water heating solutions.
Salary : $65,000 - $75,000