Restoration Consultant (Sales)

A Little About Us

At Dreyer’s DKI we believe we exist to Restore Peace in Crisis for all the people we serve. We value Humility, Unity, Growth, Ownership, and Stewardship in all that we do.

As a Restoration company, we aim to serve our customers in a variety of ways. We believe that our customers deserve someone to help restore their homes with integrity, honesty, and clarity. 

We value all of our employees, not just because they work alongside us, but because we are all people first. We see a healthy organization where each of us are striving towards bringing excellent work and being a solution to our customers problems. We want all of our people feeling heard, valued, and respected while having a great quality of life and being compensated properly while doing so. 

Benefits for You
 

• A team who cares and values you, not just as an employee, but as a person first
• Leadership that holds true to integrity, honesty, and caring for our people and customers
  
• Competitive pay - Unlimited Commissions with Bonuses and Incentives
  
• Company Vehicle
  
• PTO
• Paid Holidays
  
• 401k
• Health, Dental, and Vision insurance options
• Supplemental and Life Insurance Options
• Workers comp insurance 
• Bereavement leave

Is This You?

Do you have a passion for advocating for being a consultative problem-solver who combines deep empathy and active listening to understand customer needs with strong product knowledge and confidence to offer solutions? Are you resilient, able to handle rejection while staying motivated, adaptable, able to adjust to your approach to individual customers and market changes? Do you have strong sales experience and the ability to win customer's trust? Are you good at communicating with others? Do you want a role where what you do matters? Are you the type of individual who is self motivated and strives for the best? Do you have strong problem solving abilities? If this describes you then you might just be the right fit for this role!

Overview:

The Restoration Consultant oversees the Sales process from start to end. This position's main duties are staying
available to respond to emergency water damages, selling any job from leads, maintaining relationships with clients and customers from start to end of the job, generating sales reports and using them for maximum results. The Restoration Consultant spends time doing a free inspection of the home, winning trust, selling the job and then onboarding the customer. The Restoration Consultant then writes the scope of work and dispatches a technician on site to complete the work. 

The person filling this position must be a competitive, passionate, determined and a goal-oriented individual who will maximize all opportunities proactively to create new and develop current opportunities. This position will receive guidance and help from the Chief of Operations and the CEO. This position is expected to uphold the mission statement and core values established by Dreyer's DKI.

Principle Duties and Responsibilities:

• Must display the company Core Values and Mission
• Help the COO and Marketing Department to create, develop, and execute Sales targets
• Serves customers by selling the company’s services and meeting customer’s needs
• Placed on the on call rotation. One week on every 5 weeks
• Help Monitor competition by gathering current marketplace information on pricing, products, new
  products, delivery schedules, and merchandising techniques
• Communicate with every customer on every job sold to problem solve and create raving fan
• Communicate with Lead Technicians and Production Manager to problem solve on job scope of work
• Resolve customer complaints by investigating problems, developing solutions, preparing
  reports, and making recommendations to management
• Build and maintain long-lasting, strong relationships with customers while partnering with them to
  better understand their business objectives and needs
• Contribute to the entire team’s effort by accomplishing related results as needed.
• Maintain professional and technical knowledge by attending educational workshops, reviewing
  professional publications, establishing personal networks, and participating in professional
  societies
• Understand industry-specific trends and landscapes
• Encourage open communication between agent and customer at time of loss and to the end of
  the project
• Plans and prioritizes sales activities and customer/prospect contact towards achieving agreed
  upon sales and business goals.
• Integrates sales efforts with other organized marketing activities (promotions, advertising,
  exhibitions, telemarketing, social media marketing etc.
• Develops and maintains existing and new customers through appropriate propositions and
  ethical sales methods.
• Serves as internal liaison, to optimize quality of service, business growth, and customer
  satisfaction.
• Demonstrates a positive image of the Company to staff and clients; this shall include oral and
  written communication and visual presentation.
• Ensure a closing rate of at least 80% on all water jobs while working on selling mold, structure, and fire
  losses.
• Use our Xactimate software to create scope of work
• Onboard customers effectively 

Additional Duties and Responsibilities

• Develop and maintain resource information on products, vendors, subcontractors, and government
  requirements
• Attend departmental and company meetings as required
• Inform immediate supervisor of any observed inaccuracies or omissions in quoted items or computer
  database
  
• Respond to emergency calls· Perform risk assessments to locate the source of loss· Develop mitigation strategy and effectively communicate to homeowners· Attempt to sell other trades of work offered by Dreyer's
• Obtain authorization to begin work (sell the job!) 
• Create scope of work via Xactimate, perform moisture mapping, take photos of the affected areas
• Put customers at ease and win their trust  
• Other Duties as needed 

Qualifications

• 2 plus years of sales experience
  
• Ability to win friends & influence others
• Must have strong people skills
• Must be a self-starter that can work autonomously and with a team
• Have a proven sales track record 
  
• Great networking & relationship building skills
• Flexible schedule to allow weekend, on-call, and urgent customer situations
• Committed to a high standard of integrity and work ethic
• Excellent communication skills
• Effective time-management within a fast-paced and risk-oriented environment
  
• Excellent customer service skills
• Ability to travel within our service territory
  
• Attend departmental and company meetings as required
• Establish and maintain cooperative working relationships with those contacted through the course of work; gain cooperation through discussion and persuasion.
• Communicate clearly and concisely, both orally and in writing; must be proficient in reading and writing the English language.
• Apply general mathematical and data entry skills, including the use of a mobile smartphone device.
• Apply established Company policies and procedures.
  Work under pressure and coordinate numerous activities and groups of people who need to cooperate to achieve maximum efficiency.

Highly Preferred Restoration Industry Experience