QA Facility Supervisor

Are you looking to catapult your career by driving high-impact transformation with household brands? Do you crave an entrepreneurial, fast paced and engaging growth assignment working with incredible people from across the globe? 

At Dreyer’s Grand Ice Cream, we are excited to start a new chapter of accelerated growth as part of Froneri – a global pure-play ice cream leader. Come help us transform DGIC into the #1 ice cream brand! With nearly 100 years of winning experience in the U.S, a robust portfolio of powerhouse brands that consumers know and love such as Häagen-Dazs, Drumstick, Dreyer’s & Edy’s, and the backing and coaching of European-based ice cream experts, we know we have the winning recipe.

Headquartered in Walnut Creek, the Bay Area’s hub for up-and-coming food trends, our teams across our offices and factories are raising the bar on all things ice cream. We are investing in significant capital expansions to grow our Operations and Supply chain and are transforming how we work at every level to become agile, accelerate growth and elevate our quality. With a renewed focus on frozen treats, our tight-knit team of ambitious innovators are fully immersed in the business and encouraged to flex and make decisions quickly. We are committed to pursuing every great idea and delivering the best ice cream experience for our consumers, when and where they want it.

Unleash your potential at Dreyer’s Grand Ice Cream and discover what a sweet career we have in store for you!

Developing high quality standards and ownership across value chain  

Job Description:

The Quality Supervisor ensures compliance with food safety regulations, monitors production processes, and implements quality control measures to maintain the highest standards in ice cream production. They work closely with production, R&D, and regulatory teams to ensure consistency and excellence in the final product. 

• Lead by example to carry out all duties and specific responsibilities operational Quality and Food Safety Policies and Procedures. 
• Promote the culture change towards behavioral quality improvements 
• Provide expertise to operations for promoting and executing quality to provide customers with exceptional ice cream experience 
• Direct and supervise the quality specialists and quality techs to ensure daily activities promote production of quality ice cream products on the lines 
• Partner with operations management on key quality checks to be completed by line operators.  Checks need to be evaluated periodically to ensure they are in line with hold and complaint data. 
• Manage quality hold program and partner with operations to complete lesson learnt (root cause) and implement corrective action identified. Provide trend data to demonstrate effectiveness of corrective action implementation. 
• Provide leadership on customer complaint reduction by partnering with operations on strategies to reduce complaints by using complaint trend data to prioritize actions. 
• Oversee and provide leadership on the net content to establish facility specific rules to ensure compliance to both volume and weight targets 
• Provide support to TAG on new product launches or formulation when requested. 
•  Identify, communicate to plant operations and apply “Best Practices” within the facility or from the broader network. 
• Drive improvements and monitor Quality Metrics/KPI's at the facility 
• Challenge all departments on quality and food safety related 
• Provide support to GMP and HACCP, FSMA FSP compliance through out the facility, by coaching operators when on the floor and promoting minimal water use during production. 
• Ensure compliance to internal and external audits i.e. FSSC 22000/Market audits 
• Provide support to local, State and Federal agencies when requested by local quality management 
• Drive Monthly reviews of KPI’s and contribute towards meeting the yearly business goals for the facility. 
• Monitor and assess performance of the quality systems, report their effectiveness to management and implement actions for improvement
• Represent The Froneri Way of working through the behaviors and characteristics in our Operating Model and Core Values  

 Measurable Outcomes  

CPMU reduction 

• Respect of GMP and distribution of the “lesson learnt “ 
• Reduction of pallets on holds 
• Reduction of food safety incidents 
• Being on the shop floor making ice-cream 
• Drive improvements from benchmarking improvements 

Levels of responsibility 

• Deploy QA standards 
• Achieve QA targets defined at market level (CPMU, RFT, CRQS…) 
• Hold program 
• Net Content execution 

Qualifications & Requirements:

• Bachelor's degree in Food Science, Microbiology, or a related field.
• 2 years of experience in quality assurance, preferably in the dairy or frozen food industry.
• Knowledge of HACCP, GMP, and food safety regulations.
• Strong attention to detail and problem-solving skills.
• Ability to lead a team and work collaboratively across departments.
• Proficiency in quality control software and reporting tools.

BEHAVIORS AND CORE VALUES: Must consistently showcase the desired behaviors that represent our Core Values.

We Take Ownership

• Stay committed to responsibilities from start to finish
• Make sound decisions and get into the right level of detail
• Apply resources to initiatives that add growth, improve efficiencies, or reduce waste

 We Do What Is Right

• Choose transparency over convenience, even if it means difficult conversations
• Set clear roles and responsibilities, enabling everyone to exercise appropriate initiative and judgment
• Speak up when you see something that does not align to our values and policies

We Seek to Improve

• Strive to continuously improve and innovate to exceed expectations
• Value feedback from others and encourage open dialogue to understand how we can improve
• Learn from both successes and failures

We Are Better Together

• Ensure decisions are based on what’s best for the whole business
• Practice inclusion by seeking diverse perspectives
• Treat everyone with fairness and respect

Work Environment 

In this position, the employee will regularly work with and around others; in a wet and/or humid environment; in areas of high noise level; and around mechanical, electrical, and pressurized equipment. The work is fast paced. 

• Cold Temperatures: Parts of the facility, such as storage and production areas, may be kept at low temperatures.
• Requires use of cold-protective PPE.
• May involve standing, lifting, and walking in refrigerated zones for extended periods.
• Fast-Paced: Workers often operate under strict timelines to meet production quotas.
• High-speed manufacturing floor with frequent movement, line assignment changes, and tight production timelines.
• Standing for Long Hours: Many roles require prolonged standing and repetitive tasks.
• Repetitive hand and arm movements required.
• Must be able to stand for hours with frequent bending, reaching, and lifting.
• Food Safety Regulations: Employees must follow hygiene and safety guidelines, including wearing protective gear (gloves, hairnets, etc.).
• Team-Oriented: Workers collaborate to ensure smooth production and packaging.

The position involves frequent exposure to nuts and other potential allergens. 

The pay scale for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Dreyer’s Grand Ice Cream, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. The pay range for prospective employees in this role is between $75,000.00 and $90,000.00 per year, with opportunities for overtime, shift differential, cold premium pay and annual bonuses (variable depending on company performance).

We offer a comprehensive group benefits package including medical, dental, vision, life, paid time off, paid holidays, paid parental leave, 401K plan with employer match and annual contribution available.

Dreyer’s Grand Ice Cream Inc. provides equal employment opportunities for all applicants, regardless of race, religion, gender, national origin, age, disability, marital status, veteran status, or any other protected characteristic.

Salary : $75,000 - $90,000