Customer Account Manager

Love ice cream? Join the #1 ice cream company in the U.S.—Dreyer’s Grand Ice Cream (DGIC)—and help shape the future of iconic brands loved worldwide. As part of Froneri, the global ice cream leader, we’re in an exciting chapter of accelerated growth. With nearly a century of success in the U.S., powerhouse brands like Häagen-Dazs®, Drumstick®, Dreyer’sTM/Edy’sTM, OREO®, Outshine®, and Frollies®, and the backing of European-based experts, we have the winning recipe—and we’re ready for more.

Our headquarters are in Walnut Creek, CA, with production facilities in Bakersfield and Tulare, CA; Fort Wayne, IN; and Laurel, MD. We’re transforming how we work—investing in growth, elevating quality, and empowering teams to make fast, bold decisions. At DGIC, you’ll be in the action, own your brands, and see the real-time impact of your ideas—all while enjoying plenty of ice cream along the way.

Why DGIC?

We’re more than ice cream makers—we’re makers of JOY. Our entrepreneurial culture moves fast, values fresh thinking, and rewards results. Here, your role won’t be confined to a lane—you’ll partner across Sales, Operations, Finance, and Supply Chain for a true general management experience.

We don’t just hire for roles—we grow future business leaders. If you’re curious, driven, and ready to lead with both strategy and execution, this is your career accelerator.

Our Values in Action

• Take Ownership – Lead with accountability and focus on what drives growth and impact.
• Do What’s Right – Operate with transparency, integrity, and respect.
• Seek to Improve – Innovate relentlessly, embrace feedback, and learn from wins and losses.
• Better Together – Build success through inclusion, collaboration, and shared goals.

These values are not just ideals—they’re the behaviors we live by every day.

What We Offer

• All the ice cream you can eat (yes, really!)
• Competitive benefits: Medical, Dental, Vision, 401(k) with match, PTO, 10 paid holidays 2 floating
• A collaborative, fun, and purpose-driven work environment
• A culture that blends 100 years of stability with the energy of a startup
• Commitment to sustainability and social responsibility

MAIN ROLE AND ACTIVITIES

We are seeking a strategic and results-driven Regional Wholesale Account Manager to lead the development and execution of business plans across key wholesale accounts. This role is responsible for driving sales growth through effective negotiation, data-driven storytelling, and cross-functional collaboration. Reporting directly to senior leadership, the ideal candidate will leverage business intelligence tools to craft compelling selling strategies, working closely with Customer Account Associates (AA) and Customer & Category Managers (CMM) to deliver on customer expectations and business objectives. The successful candidate will also manage internal and external stakeholders to ensure seamless execution and customer satisfaction. This is a remote-based position, with a preference for candidates located in the Midwest region of the United States.

Key Performance Indicators

Performance:

• Achieve Annual Sales Targets based on the following measurables outcomes: Market Share, Distribution Growth, Net Sales, Trade Spend, Profitability, and Forecast Accuracy
• Develop Sales Strategy to drive long-term growth across the Dreyer’s portfolio using a bottom-up build of customer and category plans. Leverage internal analytic tools and reporting to evaluate gaps in category or customer plans.
• Maintain Customer Relations via joint business planning (JBP) a “category first” customer plan. Frequent interaction to ensure the achievement of agreed Customer(s) targets/ KPIs (category growth, sales, customer service, in-stock levels, etc).
• Driving Quality using continuous feedback and cross collaborative communication. Facilitate conversations regarding product, service, transportation, or logistics issues to respective stakeholders. Consistent monitoring for areas of opportunity
• Financial Responsibility by maximizing profitability within trade and ensuring operational excellence with deductions and invoices

What you need to succeed:

• Entrepreneurial spirit, taking initiative and ownership with a proactive mindset
• Proficiency in selling & negotiating to create “win-win” outcomes for company and customer
• Demonstrated interpersonal skills with both customers and internal associates
• Proven ability to follow through on commitments without direction or supervision
• Ability to travel 30% of the time

Preferred Skills

• Demonstrated solid forecasting skills and the ability to research data from all internal reporting sights
• Exposure to analytical reporting tools such as IRI, PowerBI, Numerator, Kwikee, Run Report, Trade Rate Report
• College or Undergraduate degree required
• 5 years experience in a Wholesale Account sales environment
• Experience working in a DSD environment

The pay scale for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The pay scale disclosed below has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Dreyer’s Grand Ice Cream, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. The pay range for prospective employees in this role is between $90,000 and $110,000 per year.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.