What are the responsibilities and job description for the Delivery Coordinator position at DREXEL SYSTEMS LLC?
Description
ABOUT DREXEL
Drexel Building Supply is a leading provider of quality building materials and services to professional contractors and homeowners throughout Wisconsin. Team Member-owned and community-driven, we proudly operate six Drexel retail locations and three Drexel manufacturing locations across Wisconsin. We align our entire team around one mission: Supply. Happiness.
ABOUT THE ROLE
We are looking for a proactive, detail-oriented Delivery Coordinator to serve as the vital link between our Fulfillment Operations and our customers. Ever had a delivery driver show up when you weren't home, or wander aimlessly looking for a "hidden side gate" that doesn't exist? Yeah, it's the worst. As our Delivery Coordinator, you are the superhero who prevents that heartbreak. You are the bridge between a truck full of product and a happy client.
Responsibilities
- Outreach Wiz: Conduct high-volume outbound calls and emails to customers to confirm delivery appointments and availability.
- Data Detective: You’ll hunt down the tiny details—like "gate code 1234" or "blue door around the back"—to make sure our drivers spend their time delivering, not circling the block like a lost satellite.
- Dry-Run Destroyer: When life happens and a customer can’t make it, you swoop in to reschedule. You’re saving the day, saving fuel, and making sure our Team never knocks on an empty door.
- Route Optimization Support: Communicate real-time updates to the Dispatch team based on customer feedback to help adjust driver routes for maximum efficiency.
- Customer Advocacy: Act as the primary point of contact for customer concerns regarding their delivery window or special handling requirements.
Skills & Qualifications
- Communication: You’re a pro at talking to anyone and everyone. Whether it’s an email or a phone call, you speak "Customer" fluently and always keep it friendly, clear, and helpful.
- Human GPS & Tech Wiz: You have a weirdly good sense of geography (you know North from South without checking your phone) and you aren't afraid of logistics software and Google Suite.
- Unshakeable Cool: When a schedule falls apart or a customer is having a "Monday" on a Tuesday, you stay as calm as the underside of a pillow. You’re the person who brings the zen to the logistics storm.
- Organization: You can juggle spreadsheets, dashboards, and real-time alerts without dropping a single one. Your attention to detail is so sharp you probably spot typos in restaurant menus.
FULL-TIME PERKS AND BENEFITS
- Insurance - Medical, Dental, Vision
- Employee Assistance Program
- 401k
- ESOP Shares
- Profit Sharing
- Immediate Holiday and Vacation Pay
- Team Member Product Discount
- Scholarship Program for the kids of Drexel Team Members
- Annual Charity Match Donation
- Annual reimbursement to spend on fitness
- Birthday PTO and many more fun little perks!
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