What are the responsibilities and job description for the Inside Sales Manager position at Dresser Utility Solutions?
Role Summary/Purpose
The Inside Sales Manager leads and develops a team of inside sales representatives to achieve revenue targets, strengthen customer relationships, and drive pipeline growth. This role is responsible for coaching, performance management, sales strategy execution, and ensuring the team delivers high quality customer experience through phone, email, and virtual interactions.
Essential Responsibilities
- Develop and implement inside sales processes, workflows, and best practices to drive efficiency and customer satisfaction.
- Track and analyze key performance indicators (KPIs), including conversion rates, pipeline growth, customer retention, and revenue performance.
- Drive adoption of new tools, systems, and processes, effectively leading the team through change initiatives.
- Lead pricing management activities, including oversight of contract pricing, price lists, and customer-specific pricing schedules to ensure accuracy and compliance.
- Collaborate with various departments (Engineering, Supply Chain, Accounting etc.) to optimize customer experience.
- Support the team in managing key accounts, resolving escalated customer issues, and identifying upselling/cross-sell opportunities.
- Maintain strong relationships with customers and serve as a point of contact for high-value or strategic accounts.
- Set clear performance expectations and conduct regular check-ins, metrics reviews, and performance evaluations.
- Monitor daily activities, outbound volume, and pipeline management to ensure productivity.
- Recruit, onboard, train, and coach inside sales representatives.
- Motivate the team to achieve and exceed individual and group sales goals.
- Analyze sales trends and recommend process improvements to enhance team performance and operational effectiveness.
- Other duties as assigned.
Qualifications/Requirements
- 3–5 years of inside sales experience, with at least 1–2 years in a leadership or supervisory role.
- Strong understanding of sales metrics, pipeline management, and CRM systems (Monday, HubSpot, etc.).
- Excellent communication, coaching, and conflict‑resolution skills.
- Proven track record of achieving sales targets and developing successful sales teams.
- Experience in B2B, manufacturing, or industry-specific sales (can customize).
- Familiarity with virtual selling platforms (Teams, Zoom).
- Strong analytical and process-improvement mindset.
Education Requirements:
- Bachelor’s Degree from an accredited university or college / or 2-4 years of inside or outside sales experience