Administrative Coordinator

Job Title: Administrative Coordinator

Type: part-time, non-exempt

Pay Rate: $18.04/hour, 20 hours per week

Reports To: Executive Director

Work Modality: in-person

Created/Revised: May 2026

The mission of Dress for Success of Western Massachusetts (DFSWM) is to empower women and gender non-binary individuals to achieve economic mobility by providing a network of support, professional attire, and development tools to help them thrive in work and life

The primary purpose of the Administrative Coordinator is to make a positive first impression of DFSWM both at the door and on the phone, use creativity and innovation to maintain a progressively welcoming, neat, and organized work environment, and to manage data efficiently and according to set policies.

· Greet all participants/potential participants and guests warmly and assist them efficiently

· Answer phones professionally and return missed calls within 24 hours

· Schedule appointments for the Boutique and Career Center

· Greet and assist all clothing donors per procedures

· Update and maintain databases for participants, volunteers, and donors

· Update and maintain email communication lists

· Provide monthly donation reports to the bookkeeper

· Process financial transactions according to procedures

· File documents in compliance with policies and procedures

· Maintain organizational calendars

· Ensure a safe, welcoming, and attractive environment

· Maintain a stocked snack/coffee/tea bar

· Track and purchase office supplies, document trends, and recommend improvements

· Monitor the general email box and respond to inquiries within 24 hours

· Check the PO Box no less than once per week

· Demonstrate DFSWM core values, including integrity, respect, inclusion, collaboration, and innovation

· Perform all other duties as assigned

1. High school diploma or equivalent

2. Administrative Certification or equivalent

1. 2 years of administrative, secretarial, or office management experience

2. Experience working with people in or recovering from trauma

1. Exemplary customer service

2. Excellent verbal and written communication skills

3. Proficiency in Microsoft 365

4. Strong organizational skills including the ability to manage multiple priorities at one time

5. Strong database management skills and ability to learn new systems efficiently

6. Bilingual in English and Spanish preferred

· Office environment and work in the community at both indoor and outdoor meetings and events

· Ability to reliably travel to and from meetings, trainings, and work-related events required

· Some after office hours and weekend work will be required

· Some sedentary work, walking, and standing are required

· Must be able to lift 20 lbs.

· 10:00am – 2:00pm Monday through Friday, unless otherwise specified for community engagement, after-hours workshops, or events

· Work is in-office with the exception of community events