Scheduling and Data Coordinator

Are you looking for work that is rewarding and makes a difference in the lives of the women of Houston? Dress for Success Houston is seeking a compassionate, service oriented and data-driven individual, who thrives in a fast-paced environment and is passionate about empowering women. This individual is the first point of contact to schedule the women we suit and ensures they have a dignified experience. 

About Dress for Success Houston 

Dress for Success Houston empowers women to achieve economic independence by providing a network of support, professional attire, and the development tools to help them thrive in work and in life. Our team is passionate, mission-driven, and committed to creating positive, life-changing opportunities for women across Houston. 

Key Responsibilities 

Scheduling

• Schedule clients for appointments, providing clear, timely written and verbal communication.
• Maintain and update client profiles in Salesforce with communication cadence updates.
• Manage the schedule, balancing volunteer availability with client requests, working with the team to ensure client needs are met.
• Create and maintain documentation to train team and volunteers for data entry, outreach and scheduling support.

Data Analyst

• Audit Client Experience data monthly to eliminate potential errors in reporting data.
• Create and present monthly reports on trends for the Client Experience team, including program participation, outreach, referral and attendance rates, and rescheduled or canceled appointments.
• Coordinate activities based on the monthly trends to ensure women are being connected with services.

Client Experience Team

• Support agency functions at the front desk, suiting, and professional attire donations as scheduled and requested.
• Provide regular coverage at the front desk - cover lunch and three time blocks a week.

Qualifications 

• Excellent problem-solving, customer service, and interpersonal skills.
• Excellent organizational skills, with the ability to multi-task comfortably.
• Strong critical thinking, time management, and follow-through.
• Strong verbal communication skills.
• The ability to create visuals and interpret data for the team.
• Bachelor’s degree or equivalent experience.
• Minimum of two years of work experience directly working with clients over the phone in a service-oriented role, preferably scheduling appointments.
•  Minimum of one year of experience with Microsoft Office 365 and Salesforce.
•  Ability to maintain a calm, caring, and professional demeanor at all times.
• Valid driver’s license with reliable transportation.
• Able to lift 30 pounds.
• Passion for the mission of Dress for Success Houston and commitment to women’s empowerment 

Salary Range $50,000-$55,000 Annually