What are the responsibilities and job description for the Service Desk Engineer position at Dresner Group?
Tier 2 Service Desk Engineer
We are seeking a Tier 2 Service Desk Engineer to join our team! This role is ideal for someone passionate about IT support, troubleshooting, and providing top-notch customer service. As a key member of our service desk, you will assist end-users with technical issues, handle workstation deployments, and support Microsoft 365 and G Suite administration.
Pay Rate: $60,000 - $80,000 per year
Location: This position is primarily remote but requires occasional visits to our offices in Savage or Bel Air, MD, as well as client site visits when needed. Candidates must live within one hour of our headquarters in Savage, MD.
Requirements
- Exceptional communication skills, both written and verbal, to interact effectively with end-users and team members.
- Strong customer service orientation with a focus on resolving issues promptly and professionally.
- Excellent organizational skills to prioritize tasks and manage multiple requests concurrently.
- Attention to detail and a methodical approach to troubleshooting technical issues.
Education
- Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred, but relevant experience and certifications may be considered in place of formal education.
- Additional coursework or training in IT support, networking, and systems administration is advantageous.
Experience
- 3-5 years of extensive experience in a helpdesk or technical support role, demonstrating the ability to handle user inquiries and technical issues effectively.
Certifications
- CompTIA A Certification (required).
Salary : $60,000 - $80,000