What are the responsibilities and job description for the Clinical Capacity & Workforce Planning Lead position at Dreem Health | Sunrise?
About Dreem Health, by Sunrise
Dreem Health is America's leading digital sleep clinic. Powered by Sunrise's technology, Dreem Health makes sleep care simple — replacing long waits and in-lab sleep studies with home-based testing, expert telehealth visits, and personalized treatment plans that are easy for patients to follow. We're fixing the broken sleep care journey and helping more people get the care they need — from home, on their schedule.
We are hiring a Clinical Capacity & Workforce Planning Lead to build and optimize the engine behind how our providers deliver care at scale.
At Dreem Health, access is everything. Every provider schedule directly impacts how quickly a patient can be seen, how long they wait for care, and how efficiently we grow. This role exists to make sure our clinical capacity is never left to chance.
You will own the structure behind provider calendars across all 50 states. That means approving leave requests while protecting minimum service levels, proactively opening and adjusting clinical agendas based on demand, and ensuring that coverage remains consistent even as we scale. When providers are unavailable, you won't just move appointments reactively — you will proactively engage patients, reschedule thoughtfully, and optimize available slots to maintain both patient satisfaction and provider productivity.
This role sits at the intersection of operations, workforce planning, and patient experience. You will analyze utilization trends, identify demand surges before they become bottlenecks, and determine when we need to recruit additional providers. You'll partner closely with HR to trigger hiring at the right moment and collaborate with credentialing and licensing teams to ensure our providers are licensed in the states where demand is growing fastest.
You will work directly with patients when rescheduling is required, ensuring that every schedule adjustment is handled with clarity, empathy, and professionalism. At the same time, you'll operate with data and structure — building dashboards, forecasting capacity, and aligning workforce strategy with company growth.
This is not a calendar coordination role. It is a capacity architecture role.
Your decisions will impact:
If you enjoy solving complex operational puzzles, balancing human considerations with business needs, and building systems that scale, this is where you will thrive.
What You'll Do
Provider Schedule & Leave Management
At Sunrise Group, we're tackling real sleep health challenges that affect millions. We keep things clear and simple ✨, value trust and collaboration 🤝, and lead with optimism and compassion 🌞. These values guide everything we do. If you're looking for the autonomy to take ownership of your work, make an impact, and be part of a team where ideas move fast and everyone has a voice, Sunrise might just be the right fit.
What We Offer
$62k-$72k per year
We hire humans, not bullet points. Don't meet every single qualification? That's okay. We care more about who you are than what's on your CV. We're looking for people who are curious, resourceful, and ready to roll up their sleeves — especially if you're excited about building something new in healthcare. So if you think you could make an impact here, reach out to us.
Dreem Health / Sunrise is an Equal Opportunity Employer. We welcome people of all backgrounds and are committed to building a workplace where everyone feels included and respected. We do not tolerate discrimination or harassment of any kind.
Dreem Health / Sunrise is an Equal Opportunity Employer. We welcome people of all backgrounds and are committed to building a workplace where everyone feels included and respected. We do not tolerate discrimination or harassment of any kind.
Dreem Health is America's leading digital sleep clinic. Powered by Sunrise's technology, Dreem Health makes sleep care simple — replacing long waits and in-lab sleep studies with home-based testing, expert telehealth visits, and personalized treatment plans that are easy for patients to follow. We're fixing the broken sleep care journey and helping more people get the care they need — from home, on their schedule.
We are hiring a Clinical Capacity & Workforce Planning Lead to build and optimize the engine behind how our providers deliver care at scale.
At Dreem Health, access is everything. Every provider schedule directly impacts how quickly a patient can be seen, how long they wait for care, and how efficiently we grow. This role exists to make sure our clinical capacity is never left to chance.
You will own the structure behind provider calendars across all 50 states. That means approving leave requests while protecting minimum service levels, proactively opening and adjusting clinical agendas based on demand, and ensuring that coverage remains consistent even as we scale. When providers are unavailable, you won't just move appointments reactively — you will proactively engage patients, reschedule thoughtfully, and optimize available slots to maintain both patient satisfaction and provider productivity.
This role sits at the intersection of operations, workforce planning, and patient experience. You will analyze utilization trends, identify demand surges before they become bottlenecks, and determine when we need to recruit additional providers. You'll partner closely with HR to trigger hiring at the right moment and collaborate with credentialing and licensing teams to ensure our providers are licensed in the states where demand is growing fastest.
You will work directly with patients when rescheduling is required, ensuring that every schedule adjustment is handled with clarity, empathy, and professionalism. At the same time, you'll operate with data and structure — building dashboards, forecasting capacity, and aligning workforce strategy with company growth.
This is not a calendar coordination role. It is a capacity architecture role.
Your decisions will impact:
- Patient access
- Provider workload balance
- Service continuity
- Revenue scalability
If you enjoy solving complex operational puzzles, balancing human considerations with business needs, and building systems that scale, this is where you will thrive.
What You'll Do
Provider Schedule & Leave Management
- Review and approve provider leave requests while ensuring minimum service coverage
- Open and optimize clinical calendars based on demand forecasts
- Build and maintain state-by-state coverage matrices
- Reduce service disruption during provider absences
- Proactively contact patients to reschedule appointments when providers are unavailable
- Call patients to move appointments appropriately to fill open capacity
- Minimize cancellation impact and reduce idle provider time
- Maintain high patient satisfaction during schedule changes
- Analyze provider utilization by state
- Identify bottlenecks and demand surges early
- Forecast when additional providers are needed
- Monitor appointment wait times and coverage gaps
- Define hiring triggers based on utilization thresholds
- Partner with HR to launch recruitment processes
- Identify which state licenses are required to support growth
- Coordinate with credentialing and licensing teams to prioritize applications
- 3–7 years in operations, workforce planning, healthcare ops, or scheduling management
- Strong analytical and systems thinker
- Comfortable interacting directly with patients
- Experienced in high-growth or fast-paced environments
- Confident making decisions balancing human and business needs
- Excellent communicator (both internal teams and patients)
- Exceptional organizational and stakeholder-management skills
- Experience in telehealth or multi-state operations
- Familiarity with provider licensing processes
- Experience building dashboards or operational reporting
At Sunrise Group, we're tackling real sleep health challenges that affect millions. We keep things clear and simple ✨, value trust and collaboration 🤝, and lead with optimism and compassion 🌞. These values guide everything we do. If you're looking for the autonomy to take ownership of your work, make an impact, and be part of a team where ideas move fast and everyone has a voice, Sunrise might just be the right fit.
What We Offer
- Meaningful work that directly improves peoples' lives
- Be part of an international team across the US, France, Belgium
- Annual company offsite
- Comprehensive health benefits (medical, dental, vision)
- FREE One Medical membership
- 401(k) with company match
- 20 days PTO 10 paid holidays 80 hours paid sick leave
- Internet stipend
$62k-$72k per year
We hire humans, not bullet points. Don't meet every single qualification? That's okay. We care more about who you are than what's on your CV. We're looking for people who are curious, resourceful, and ready to roll up their sleeves — especially if you're excited about building something new in healthcare. So if you think you could make an impact here, reach out to us.
Dreem Health / Sunrise is an Equal Opportunity Employer. We welcome people of all backgrounds and are committed to building a workplace where everyone feels included and respected. We do not tolerate discrimination or harassment of any kind.
Dreem Health / Sunrise is an Equal Opportunity Employer. We welcome people of all backgrounds and are committed to building a workplace where everyone feels included and respected. We do not tolerate discrimination or harassment of any kind.
Salary : $62,000 - $72,000