ROOF Server

JOB TITLE:                  Server

DEPARTMENT:             Food & Beverage

REPORTS TO:               ROOF General Manager

REVISED:                   10/2025

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Position Summary:   

We are looking for those who celebrate culture, humor, wit, thoughtful and attentive service and team orientation. This position requires strong leadership skills by those who are not afraid to be imaginative or inspired. You'll need an ability to create a motivating work environment driving our Whatever It Takes attitude. Have a strong passion for excellence and guest service. Strive to continuously evolve and improve your staff performance in order to provide a Four Diamond level of service for all guests each and every day.

RESPONSIBILITIES:

• Candidate must be extremely guest focused and have excellent communication skills (both verbal and written) 
• At least one-year minimum food and beverage experience. 
• Be attentive to detail and computer skills are helpful but not required.
• Present menu, answer questions, and make suggestions regarding food, beverage and service; communicate guest orders including any special needs or requests to the kitchen using the hotel's point-of-sales system; coordinate food timings; check completed kitchen orders with the guest's original order; transport items to the guest table in a timely manner to ensure proper food quality.
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
• Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary meals.
• Breakdown, clean and set-up of tables, buffets, and food stations.
• Work harmoniously and professionally with co-workers and supervisors
• Post side work duties and ensure staff completes side work as instructed.
• Other duties as assigned.

QUALIFICATIONS:

• Previous experience as a server, or similar front-of-house role.
• Food Handler's Certification
• Excellent communication and problem-solving abilities.
• Knowledge of food safety standards and hospitality service procedures.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Knowledge of the Micros POS system
• High school diploma or equivalent required; hospitality or restaurant management training preferred
• Excellent communication and interpersonal skills with a friendly, welcoming attitude.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Strong organizational skills and the ability to manage time effectively.
• Ability to handle guest inquiries, complaints, and concerns with professionalism and courtesy.
• Basic knowledge of reservation systems and/or point-of-sale (POS) systems is a plus.
• Communicate properly and effectively with the guests, associates and managers. 
• Effectively respond to guest complaints.  Promote teamwork and associate morale. 
• Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation and hotel surroundings (i.e. mall, restaurants).
• Adhere to all work rules, procedures and policies established by the company.

WORKING CONDITIONS

• Fast-paced hospitality environment.
• Requires extended periods of standing and walking.
• May involve occasional lifting of items up to 25 lbs.

Our Benefits

Compensation: $12.62/hour

Food Handler's Certification Requirement:

As a requirement by the Illinois Department of Health (Section 750.570 of the Illinois Food Service Sanitation Code) all food handling employees are required to obtain a food handling certification within 30 days of hire. Certifications must be accredited by the American National Standards Institute and can be completed online within a 24-hour period. For more information, visit the Illinois Department of Public Health at www.dph.illinois.gov.

Salary : $13