Concierge

Concierge
theWit Hotel – a Hilton property
Chicago, IL

theWit Hotel is a vibrant, design-forward luxury hotel in the heart of Chicago’s theatre district, known for its energetic atmosphere, skyline views, and personalized guest experiences. We are seeking a polished and service-obsessed Concierge to curate memorable stays, anticipate needs, and serve as the trusted expert for everything Chicago.

Position Overview

The Concierge is the primary point of contact for guests seeking assistance, recommendations, and special arrangements throughout their stay. This role combines deep local knowledge, exceptional communication skills, and a passion for hospitality to craft tailored itineraries, coordinate services, and resolve issues with grace and urgency.

Key Responsibilities

• Warmly welcome guests, engage in genuine conversation, and offer proactive assistance throughout their stay.

• Serve as the central resource for information about hotel amenities, including spa, dining, rooftop experiences, in-room dining, and local attractions.

• Provide personalized recommendations for dining, entertainment, cultural events, shopping, and experiences based on guest preferences and occasion.

• Arrange restaurant reservations, tickets, city tours, transportation, car service, and other logistical needs, ensuring timely confirmations and follow-up.

• Coordinate special occasions (anniversaries, proposals, celebrations) and VIP amenities in collaboration with Front Office, Housekeeping, Food & Beverage, and Sales.

• Respond promptly and professionally to guest inquiries, requests, and concerns in person, by phone, text, and email, ensuring issues are resolved or escalated appropriately.

• Maintain up-to-date knowledge of Chicago’s theater, dining, nightlife, sports, museums, festivals, and seasonal happenings to provide informed, current suggestions.

• Assist with luggage storage coordination, package handling, and message delivery while maintaining guest privacy and security.

• Uphold brand standards for appearance, communication, and service, consistently reflecting theWit’s energetic and sophisticated style.

• Accurately document guest preferences, notes, and arrangements in hotel systems to support seamless service across shifts.

Qualifications

• Previous experience in a luxury or boutique hotel, front office, or concierge role strongly preferred.

• Deep knowledge of Chicago’s neighborhoods, dining, arts, entertainment, and transportation options, or demonstrated ability to quickly acquire this knowledge.

• Exceptional interpersonal and communication skills, with the ability to build rapport quickly and interact confidently with a diverse, international clientele.

• Strong organizational skills and attention to detail, with the ability to manage multiple guest requests and priorities in a fast-paced environment.

• Demonstrated problem-solving ability and composure under pressure; comfortable handling sensitive or time-critical situations with discretion.

• Proficiency with hotel PMS and reservation systems, email, and standard office technology; ability to learn property-specific platforms.

• Flexible schedule availability, including evenings, weekends, and holidays, based on business needs typical of an urban luxury hotel.

• High School Diploma or GED

Ideal Candidate Profile

• Naturally curious about the city and passionate about sharing insider experiences with guests.

• Polished, articulate, and confident, with a gracious presence at the lobby level.

• Tactful and discreet, with a strong sense of professionalism and ownership over the guest journey.

Compensation and Benefits

• $24.00 per hour

We offer a comprehensive benefits package designed to support the health, well-being, and financial security of our employees. Our offerings include:

• Medical Plans: Choice of three plans to meet your healthcare needs.
• Dental Plans: Two options for dental coverage.
• Vision Insurance: Coverage for routine eye care and eyewear.

• Paid Time Off (PTO): To support work-life balance.

• Accident/Hospital Indemnity/Critical Illness plans (new for 2026).

• 401(k) Retirement Plan: Plan for your future with employer contributions.
• Flexible Spending Account (FSA): Pre-tax savings for healthcare and dependent care expenses.
• Life and AD&D Insurance: Employer-provided coverage with additional voluntary options.
• Short-Term Disability (STD): Employer-provided coverage to support you during temporary disability.
• Voluntary Long-Term Disability (LTD): Additional protection for extended disability.
• Commuter Benefits: Save on transit and parking expenses.
• Pet Insurance: Options to support your furry family members.

• Hilton travel discounts and employee room rates worldwide

• Career growth and training opportunities 

• Access to wellness programs and employee appreciation events

Please note that eligibility for certain benefits may vary depending on your employment status. Detailed information, including plan summaries and enrollment instructions, will be provided during onboarding or upon request. This summary complies with applicable state laws and is subject to change based on legislative updates or company policies.

E-Verify Participation:

theWit Hotel participates in the U.S. Department of Homeland Security E-Verify program to confirm the employment eligibility of all newly hired employees.

Equal Employment Opportunity:

theWit Hotel and ROOF on theWit are proud to be Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other protected characteristic under applicable law.

Salary : $24