What are the responsibilities and job description for the Front Desk Agent - Holiday Inn Express West Allis (PM Shifts) position at Dreamscape Hospitality?
Description
The Guest Service Agent is responsible to providing exceptional customer service to hotel guests, ensuring a memorable experience. This role involves checking guests in and out, handling reservations, and addressing guest inquiries and needs.
Key Responsibilities
Job Requirements/Qualifications:
Dreamscape is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are committed to providing reasonable accommodation to qualified individuals with disabilities to enable them to perform the essential functions of the job.
The Guest Service Agent is responsible to providing exceptional customer service to hotel guests, ensuring a memorable experience. This role involves checking guests in and out, handling reservations, and addressing guest inquiries and needs.
Key Responsibilities
- Greet guests upon arrival, check them in, and provide information about the hotel's services and amenities
- Handle guest check-outs, ensuring accurate billing and payment processing.
- Answer and manage incoming calls, responding to guest inquiries, and providing solutions to guest issues
- Make, modify, and cancel guest reservations as needed
- Provide concierge services, such as recommending local attractions, restaurants, and activities
- Maintain a tidy and organized front desk area
- Assist with luggage handling and other guest services as required
- Uphold the hotel's standards of quality and hospitality at all times
Job Requirements/Qualifications:
- High school diploma or equivalent required; some college or hospitality training preferred
- Previous experience in customer service, hospitality, or related field preferred
- Strong communication and interpersonal skills
- Ability to multi-task and work in a fast-paced environment
- Basic computer skills; experience with hotel reservation software is a plus
- Must be able to work flexible hours, including evening, weekends, and holidays
- Ability to stand, walk, and remain on feet for extended periods
- Visual and auditory ability to interact with guests, answer phones, and perform job duties safely
- Reasonable accommodations may be made for individuals with disabilities to perform essential functions of this job
Dreamscape is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are committed to providing reasonable accommodation to qualified individuals with disabilities to enable them to perform the essential functions of the job.