GM Quick Service

ROLE EXPECTATIONS Responsibilities include, but are not limited, to the following: Implement plans to drive revenue and balance expenses while achieving and maintaining high service standards. Ensure proper service and atmosphere for the guests Work with marketing team and hotel marketing team to ensure growth while maintaining a 3% service recovery. Understand relationships with other departments and develop partnerships to achieve hotel goals. Full knowledge of menu items and ingredients, functions of service team, house rules and regulations. Supervise, train and plan, direct all kitchen and service team on assigned shift. Present self in a professional manner at all times. On assigned shift, ensure proper service and atmosphere for the guests. Handle guest complaints. Responsible for administrative duties on assigned shift including payroll, scheduling, days off, section assignments, early outs, etc. Ensure that all rules, regulations, and procedures are complied with by staff under supervision. Document incidents and events involving guests or staff accurately and in detail and administer all disciplinary action on assigned shift as needed Assigns work duties and records attendance on assigned shift. Inspect FOH service team as to uniforms, cleanliness, identification, etc. Assist management in other matters as requested. Keep service team informed of hotel events and trends as well as new procedures Ensures a safe working environment for all quick server restaurants. Promote teamwork among all team members. Must provide courteous and friendly service to all vendors and teammates. Perform all other job-related duties as assigned. SUPERVISORY RESPONSIBILITIES Assistant Managers Fountain Workers REQUIREMENTS Minimum Five (5) years of experience as a General Manager in a high-volume restaurant Experience with business development, cost analysis and managing 100 team members Excellent written and verbal communication skills with an aptitude for simplifying complex topics. Strong understanding of HR practices, policies, and organizational dynamics. Ability to collaborate across teams and engage with Team Members at all levels. Detail-oriented, well-organized, and adept at managing multiple projects simultaneously. Proficient in Excel, Word, and other MS Office applications. Have strong organizational skills with the capacity to meet strict deadlines. High School Diploma or GED (required). At least 21 years of age. PREFERRED Bachelor’s Degree preferred or equivalent combination of education or experience Previous experience working in a similar resort setting CERTIFICATIONS, LICENSES, REGISTRATIONS Must be able to qualify for licenses and permits required by federal, state and local regulations. Food Handler – Health Card] Alcohol Awareness ServSafe – Nevada PHYSICAL REQUIREMENTS Must regularly lift and/move up 25 pounds, and must have the ability to push, pull, reach, bend, twist, kneel and balance when performing job duties in varying work areas such as confined spaces. Join our team at Rio Las Vegas, where innovation and unparalleled hospitality create a dynamic workplace. We go beyond the expected to offer unique and unforgettable experiences to every guest. As a member of our talented team, you'll be part of an unmatched story of service and passion, where every endeavor is a pursuit to redefine hospitality in the heart of Las Vegas. Join us as we transform this iconic property and its bright future.