Community Manager

At DLP, Community Managers are empowered to oversee our multi-million-dollar operations, which include managing investments, residents, customers, and associates. This role offers a broader scope and greater accountability compared to traditional property management, necessitating close collaboration with senior leaders to ensure operational excellence.

Our commitment is to deliver a "WOW" experience for every stakeholder, including residents, owners, and our team members. We are focused on attaining elite results across marketing, revenue growth, rental management, resident retention, rent collection, and property inspections.

Dream Here: Careers at Dream Live Prosper Communities

At Dream Live Prosper Communities, we believe in building not just great communities, but also great careers. We are looking for dedicated, driven professionals to join our team and help us create thriving communities that enrich lives.

Our employees strive for excellence to deliver top-tier service, making sure our residents are truly happy with their homes. As part of the DLP Capital family, we maintain a focus on purpose, progress, and high standards. Furthermore, DLP Capital has earned a spot on the Inc. 5000 list of fastest-growing private firms for 13 years running and has been honored on several Best Places to Work rankings.

If you're looking for a career with a mission-driven company that values growth, leadership, and impact, Dream Live Prosper Communities is the place for you.

About this opportunity: 

• Location: Dream Germantown, 7885 Silver Spur Cir N, Memphis, TN 38119
• Position type: Full-time 
• This job requires a flexible schedule with varied work hours that may include weekends. 

What we are looking for in a Community Manager:

• Strong background in multi-year multifamily property management.
• 3 years of experience in managing multiple direct reports.
• Proven ability to drive positive results while embodying and promoting core values.
• Excellent verbal and written communication skills.
• Solid analytical skills, including working with income and financial statements.
• Demonstrated examples of change leadership and on-site project management responsibility.
• Empowerment, accountability, and a successful track record of achieving goals, driving performance, and developing team members.
• Experience with Appfolio, G Suite, and Microsoft Office is a plus.

What you will do as a Community Manager :

• Monitor leasing documents, data entry, and review renters' insurance, utility transfers, move-ins, and file checklists.
• Review and approve/decline applications, update Appfolio decisions, and execute all new leases.
• Maintain up-to-date marketing materials for available units, ensuring 95% occupancy.
• Assist with court appearances and handle notices.
• Review and provide feedback on leads, tours, and follow-up activities.
• Track leasing activity and provide detailed weekly, monthly, and quarterly performance data.
• Host monthly leasing meetings, including reviewing challenges, incentives, availability, and bonuses.
• Submit commissions for leasing agents by payroll cutoff dates.
• Onboard, train, and mentor new Leasing Agents.
• Review renewals and upcoming properties with the General Manager.
• Assist with property inspections and communication with single-family teams.
• Manage security deposit dispositions and attend required meetings.

What Motivates Us:

Making an Impact: At DLP, making a difference is at the heart of everything we do, whether it’s for our residents, investors, or business partners.

Embracing Challenges: We view roadblocks as opportunities and proactively seek solutions.

Growth: We’ve been recognized on the Inc. 5000 list as one of America's fastest-growing private companies for thirteen consecutive years.

Who We Are:

What We Do: We finance the building of Thriving Communities.

Our Mission: To lead in funding and building Thriving Communities centered in safe, attainable housing, transforming the nation.

Our Purpose: To passionately make an extraordinary impact by transforming lives and building Thriving Communities.

Our Big, Hairy, Audacious Goal (BHAG): To positively impact 10 million lives by funding 5,000 Thriving Communities and becoming one of America’s 100 largest private companies.

Our Culture: We work hard towards ambitious goals, driven by a purpose bigger than ourselves. We seek to make a difference in the affordable housing crisis and in the lives of our employees, investors, and partners. We follow our Elite Execution System to develop personally and professionally, striving to Live Fully in all areas of life.

Core Values:

Driven for Greatness: Pursuing knowledge and growth both personally and professionally.

Living Fully: Achieving optimal health in all life aspects: faith, family, friends, freedom, fun, fulfillment, fitness, and finance.

Grit: Demonstrating endurance and commitment to achieve long-term goals.

Community: Elevating the greater good and cultivating thriving relationships.

Authenticity: Being true to ourselves and others, fostering growth through open dialogue.

Prepared to Win: Applying discipline and consistent effort to achieve our goals.

Kingdom Impact: Sharing God’s love through our work and service.

Twenty-Mile March: Focusing on clear goals and consistently evaluating our performance.

Stewardship: Committing to those who trust us with their capital, communities, and careers.

Servant Leadership: Leading with high standards and humility, empowering growth and accountability.

Benefits and Perks:

PTO, health/dental/vision/life insurance, 401(k) matching, learning/educational incentives, Volunteer Time Off, well-being programs, company events, self improvement/productivity tools, & the incredible feeling of making a difference.

Equal Opportunity Employer:

DLP is a committed Equal Opportunity Employer. If you are a qualified individual with a disability and require assistance in searching for a position or submitting an application, please contact HR at hr@dlpcapital.com. Offers of employment are conditional upon satisfactory completion of pre-employment background verification (including E-Verify). California applicants can view our California Data Privacy Policy here.