What are the responsibilities and job description for the Head of Account Management, North America position at Dreamdata?
About Dreamdata:
Dreamdata is the industry leader in B2B marketing attribution and revenue optimization. We're on a mission to help B2B marketing leaders finally connect their efforts directly to real revenue - solving a complex problem that has plagued the industry for years.
Founded in 2019 by ex-Trustpilot (TRST:LSE) product and engineering leaders, Dreamdata was born from a real-world need, building the platform they always wished they'd had.
It's working. We have achieved strong product-market fit and are experiencing explosive, triple-digit YoY growth. This momentum is now backed by a recent $55,000,000 Series B funding round set to fuel our rocketship as we scale globally.
We are expanding rapidly and looking for exceptional, top-tier talent to help us build the future of B2B marketing.
About the Role:
As Head of Account Management, NA at Dreamdata, you will be in a player-coach role that evolves into full-time management with the growth of the business. On the ‘player’ side, you will be instrumental in building and nurturing strong client relationships, ensuring exceptional customer satisfaction and retention, and identifying opportunities to drive revenue growth through upselling and cross-selling. You will serve as the primary commercial point of contact and overall relationship owner for many of our North American clients, ensuring their success and maximizing the value they receive from our platform. On the ‘coach’ side, you will lead the Account Management team in NYC (currently a team of one, with additional headcount for 2026) and own hiring, onboarding and management.
This is a hybrid role, in office at our Manhattan location Tuesday, Wednesday and Thursday each week. No exceptions for a full-time remote environment.
What You’ll Do:
- Conduct regular check-ins and account reviews with clients.
- Proactively identify and address client needs and concerns, escalating issues as needed.
- Identify and pursue upselling and cross-selling opportunities to expand client relationships.
- Collaborate closely with internal teams, including Sales, Product and Customer Success to ensure client success.
- Provide strategic support to clients, focusing on maximizing their return on investment.
- Monitor client platform usage and identify opportunities for optimization and growth.
- Prepare and deliver compelling client presentations and detailed performance reports.
- Maintain accurate and up-to-date client records within our CRM system.
- Own hiring, onboarding and training for new hires to the team.
- 8 years of experience within B2B SaaS, preferably MarTech or Big Data
- Minimum 5 years of commercial experience, in new business, renewals, upsells and/or cross-sells
- 2 years of management experience encouraged but not required
- A proven track record of driving revenue results for your customers and your company
- Strong presentation and negotiation skills, as well as a solid business acumen
- Entrepreneurial mindset and ability to work seamlessly across internal teams
- Compensation: Total OTE of $175k
- Base salary
- Variable retention bonus
- Commission on upsells/cross-sells
- Growth Opportunities: With success the team will grow larger and there will be more responsibilities.
- Ownership: Equity in a growing company.
- Flexible Work Model: A hybrid schedule balancing collaboration and flexibility.
- Inclusive Culture: Be part of a supportive and dynamic team making an impact in the B2B marketing space