What are the responsibilities and job description for the Front Desk Supervisor position at Dream Spa Medical?
High-End Medical Spa Front Desk Supervisor
This role is for our NEW LOCATION (4th location) opening in October!!
Our busy high-end Medical Spa is looking for someone with excellent customer service skills that loves to help people and you may be the person we’re looking for! We are growing and we want you to grow with us!
About Us:
We want to leave an impact on people that is meaningful. Whether that be providing them with superior outcomes or simply making their day better than it was before they walked in. It is important to us that the people that choose to come into our space and entrust us with their time feel the full extent of how much we truly care about them.
Our executive team thrives on building people up and helping them achieve their full potential. The beauty in this is that we are a company that at its core believes that people have the ability to reach their full potential and be the best version of themselves. We empower our staff to do this and therefore it naturally transfers in their work with our patients.
Job Overview: Front Desk Supervisor
The Front Desk Supervisor is responsible for building and maintaining relationships with customers and delivering a consistent exceptional customer service experience. The Front Desk Supervisor coaches, trains and empowers staff while also assisting with scheduling treatments and maintaining a smooth flow of spa operations.
Objectives: Front Desk Supervisor
- Prepare and maintain the space for an exceptional patient experience
- Illustrate the benefits and advantages of Dream Spa Medical services to patients to develop customer loyalty.
- Proactively engage patients in using Dream Spa Medical tools, literature and technology to enhance their Dream Spa Medical empowerment patient journey.
- Take initiative to present and sell products and services in a professional and proficient manner through product knowledge of multiple brands.
- Assist patients with financial information to help them utilize their funds, membership balance and rewards in order to achieve their cosmetic goals
- Achieve goals while displaying courteous professionalism and leadership.
- Respond to communications promptly via email, text and phone.
- Perform front office inventory to ensure all materials are in stock for a successful workday for both staff and patients.
- Patient outreach, recall and follow up
Required Competencies: Front Desk Supervisor
- Excellent written and verbal communication skills
- Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Basic math functions such as addition, subtraction, multiplication, and division.
- Ability to use a calculator.
- Self-starter, able to work independently and as part of a team and must have good time management skills.
- Regular, dependable attendance and punctuality
Job Type: Full-time
Pay: From $25.00 per hour
Benefits:
- 401(k)
- Flexible schedule
- Health insurance
- Paid time off
Application Question(s):
- Why do you want to work at Dream Spa Medical?
- Is there anything you would change about your most recent role?
- Please share your LinkedIn Profile Link (Please ensure the link is correct and works)
Ability to Commute:
- Natick, MA 01760 (Required)
Work Location: In person
Salary : $25