Group Events Coordinator

Sand Valley is a golf resort and community settled gently upon 12,000 acres of rugged, pre-historic sand dunes in central Wisconsin. Here, residents and guests will find six world-class golf courses built in harmony with the land: Sand Valley, Mammoth Dunes, Sandbox, The Lido, Sedge Valley, and Commons.  Founded in 2016 by brothers Michael and Chris Keiser, the resort is known for its friendly hospitality and a community of golf and outdoor enthusiasts who have been drawn to the raw beauty and serenity of the vast Wisconsin Wilderness.

Beyond premier golf, Sand Valley is a year-round celebration of all the outdoors from fat-tire biking, hiking, and kayaking to ice hockey, skating, or a guided cold plunge. The resort now features a 13,000-square-foot Tennis Center with 16 grass tennis courts and the eleventh Court Tennis facility in the United States. Alongside soul-stirring golf and outdoor exploration, Sand Valley offers a variety of savory dining venues showcasing globally inspired and rustic Wisconsin cuisine.

The Sand Valley team works together to create experiences of a lifetime by asking questions and sharing ideas. With authenticity and a hard-working attitude, Sand Valley helps guide guests through an immersive experience in Wisconsin's natural beauty and away from the demands of daily life.

• The Group Events Coordinator is responsible for organizing and executing the details of large group sales and events, ensuring a seamless experience that maximizes guest satisfaction. This role coordinates group outings and events from initial inquiry through on-site execution and post-event follow-up, working closely with guests and resort team members. Additional responsibilities include supporting new business opportunities, maintaining relationships with existing clients, and driving additional revenue through upselling of resort products, services, and amenities.

• Serve as the primary coordinator for group events, overseeing planning and execution and acting as the on-site point of contact during events.
• Manage requests for large group reservations and events throughout all resort seasons.
• Accurately document group requests and prepare all required booking documentation.
• Maintain assigned leads and ensure guests are kept informed throughout each step of the booking and contract process.
• Compile reservation details into written proposals with a high level of accuracy.
• Secure signed contracts and deposits in a timely manner.
• Establish and maintain an organized system for collecting and managing all information related to group reservations, events, and tournaments, including room reservations, tee times, caddie requests, dining arrangements, and other services.
• Prepare and distribute detailed event outlines to support interdepartmental communication and operational alignment.
• Build positive working relationships and share critical event details with team members, particularly guest-facing teams, to enhance the overall guest experience.
• Conduct professional and welcoming guest orientations or site tours as needed, providing information on resort facilities, amenities, services, and policies.
• Address guest inquiries and resolve concerns in accordance with established policies and service standards.
• Develop and retain a working knowledge of other departmental operations, including Golf Ops, Caddie Services, Food & Beverage, Hotel Operations, and related areas to support guest requests and upselling opportunities.
• Monitor guest activities and satisfaction throughout group stays.
• Audit folio statements during and after events to ensure billing accuracy and timely final payment of master folio invoices.
• Review final event arrangements and adjust work schedules as needed to ensure appropriate on-site presence during outings and events, based on program details such as dining, tee times, arrivals, departures, and scheduled activities.
• Perform other duties as assigned.

• High school diploma required.  College degree preferred.
• Familiarity with Microsoft Office including Word, Excel, and Outlook.
• Strong written and verbal communication skills, including clear, concise correspondence.
• Excellent interpersonal skills with a strong customer service mindset.
• Highly organized and detail-oriented, with strong time management and multitasking abilities.
• Demonstrates critical thinking and problem-solving skills.
• Ability to anticipate needs and adapt to changing priorities.
• Professional demeanor, emotional intelligence, and a consistently positive attitude.
• Ability to work flexible hours, including evenings, weekends, and during peak event periods.
• Comfortable working independently and collaboratively in a fast-paced environment.

• Typical office environment with overhead lighting and adjustable ventilation.
• Regular on-site presence during group events.
• Periodic outdoor exposure related to resort operations and events.

• Restaurant Discounts
• Retail Discounts
• Employee Meal Program
• Golf Privileges
• Uniform Allowance
• Employee Assistance Program – Canopy

• Full-Time Regular, Hourly, Non-Exempt

Sand Valley LLC is an Equal Opportunity Employer

We participate in E-Verify to confirm employment eligibility.

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