What are the responsibilities and job description for the Reservation Agent position at Dream Exotics?
Apply in person Wed-Thursday 12pm-
Salary plus bonus and benefits.
This role is ideal for someone who thrives in a fast-paced luxury environment, has strong communication skills, and understands the importance of delivering exceptional customer service from the very first interaction.
Responsibilities
- Answer inbound calls, texts, emails, and reservation inquiries in a professional and timely manner
- Assist guests in selecting vehicles and rental experiences based on their needs and preferences
- Manage reservation scheduling, confirmations, modifications, and follow-ups
- Greet customers and provide a welcoming luxury hospitality experience upon arrival
- Coordinate reservation details with operations and fleet teams to ensure smooth customer experiences
- Maintain accurate customer information, contracts, and booking records
- Handle customer concerns professionally and help provide solutions that reflect Dream Exotics’ luxury brand standards
- Monitor availability and assist in maximizing booking efficiency and fleet utilization
Qualifications
- Strong customer service and communication skills
- Previous experience in reception, hospitality, reservations, luxury sales, automotive, or customer service preferred
- Comfortable handling phones, CRM systems, scheduling software, and email communication
- Professional appearance and polished demeanor
- Strong organizational skills with attention to detail
- Ability to multitask and remain composed in a fast-paced environment
- Sales experience or confidence upselling is a plus
- Passion for luxury vehicles and hospitality is highly preferred
Job Type: Full-time
Pay: $7,500.00 per month
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $7,500