Practice Manager

About Us

Mosca Plastic Surgery is a distinguished partner of the Inspire Aesthetics Group. Dr. Kevin Mosca customizes each surgery to meet the needs of every patient - both the young and the young-at-heart. Affectionately known as “@DrBocaRaton” due to his Instagram and social media presence, Dr. Mosca’s patients travel to South Florida from all over the world to seek out his expert services. Dr. Mosca pairs his years of experience and knowledge with his specialized and versatile skills to improve his patients' lives. He prides himself on being there for every step of the patient's journey, starting from the original consultation to continued care and follow-ups.

Summary Objective

The Practice Manager for Mosca Plastic Surgery is responsible for supporting the overall operations of the Surgical and Medspa business. This includes developing and implementing corporate strategy and vision within the practice.  This position plays a key part in the day-to-day function of the overall business. The Manager oversees business operations to ensure a steady workflow of uninterrupted patient care and service. The Manager will be responsible for the management of the P&L, local HR management, business development initiatives, cash handling, and monitoring for regulatory compliance.  The Practice Manager will have a keen focus on revenue growth associated with multiple lines of business within the practice.  This leader will display ethical leadership and act as a strong advocate for their team and patients.

Essential Duties and Responsibilities

• Reports directly to the Vice President of Operations
• Manage the financial success of the business; P&L oversight driving top and bottom-line growth, with an emphasis on managing to an annual budget
• Routine KPI reporting and operational/financial variance analysis
• Practice level labor management, including growth and development of the team, performance management, as well as new hire onboarding and training
• Collaborate with Marketing to implement effective campaigns that will help increase appointment volume, cross-sell services, increase market share, and continue to drive a high level of service and reputation within the community
• Clinic management including process flow and control
• Inventory management, including cost minimization
• Manage billing and accounts receivable
• Scheduling of Capital Expenditures for the practice, and managing equipment repairs, requests, and warranty management
• Managing patient medical records and ensuring the highest quality of accuracy and compliance
• Scheduling needs for staff and doctors to optimize schedule/capacity utilization
• Promotes and helps ensure a patient-centered environment
• Facilitates resolutions for patient problems that cannot be resolved by doctors or staff
• Change management of new systems and processes
• Review and approve expenses in AP payment system (Stampli)
• Support month end close and annual audit requests
• Monthly business reviews and annual budgeting
• Establish a weekly and monthly communication cadence with all teams within the practice
• Emergency Preparedness: Develop and maintain emergency response plans and protocols. Conduct regular drills and training exercises.
• Continuing Education: Stay current with developments in the field of plastic surgery, healthcare management, and related areas.
• Encourage ongoing education and professional development for staff members.
• Community Relations: Foster positive relationships with patients, referring physicians, and the local community. Participate in networking events and professional organizations.

Qualifications

• Bachelor’s degree in business or related field or relevant education
• 5 years of management experience, within an aesthetics practice or healthcare group
• Understanding of keen practice metrics, and the ability to review data and apply changes
• Customer service-focused approach
• Excellent organizational skills including the ability to multitask and prioritize
• Professional and positive attitude that is people-oriented with good interpersonal skills
• Team-oriented and has skills to support a team-based culture
• Nextech experience a plus
• Solid verbal and written and communication skills
• Strong understanding of Microsoft suite of products
• Ability to work on-site (Delray Beach, FL)

Benefits

• 401(k) plus company match
• Health insurance
• Vision insurance
• Dental insurance
• Paid time off
• Paid Holidays
• Short and long term disability coverage
• Life insurance
• Supplemental insurance