What are the responsibilities and job description for the Warranty Manager position at DRB Homes?
Job Purpose
To research and respond (via phone and in person) to all customer service inquiries received from DRB Homes new home customers.
Duties And Responsibilities
To research and respond (via phone and in person) to all customer service inquiries received from DRB Homes new home customers.
Duties And Responsibilities
- Respond to homeowner warranty work orders
- Investigate and determine need for service; act as liaison between homeowners and subcontractors to schedule service and follow-up
- Determine if the company compensates service requests based on established company policies and procedures
- Identify and report to the Director of Production any potential home construction defects
- Approve service invoices and monitor service repair budgets
- Excellent phone etiquette
- Excellent verbal communication skills
- Punctual
- Professional appearance and manner
- Ability to work independently on assigned tasks as well as to accept direction on given assignments
- Customer service driven
- Display a friendly, enthusiastic, respectful, and personable manner
- Must be proficient in Microsoft Office Suite
- Ability to work under pressure; organized
- Ability to multitask and coordinate numerous activities and groups of people
- Highly motivated; able to work with minimal supervision
- Strong team player; can work with diverse groups of people
- Commitment to customer service
- Ability to read and fully comprehend construction blueprints specifications and development plans
- Valid driver's license, proof of auto liability insurance and an acceptable driving record
- 3 or more years’ experience in the residential construction industry as a Warranty Manager
- Successful completion of college courses in Residential Homebuilding Construction