What are the responsibilities and job description for the Assistant Warranty Manager position at DRB Homes?
Job Purpose
To research and respond (via phone and in person) to all customer service inquiries received from Dan Ryan Builders’ new home customers.
Duties And Responsibilities
To research and respond (via phone and in person) to all customer service inquiries received from Dan Ryan Builders’ new home customers.
Duties And Responsibilities
- Respond to homeowner warranty work orders
- Investigate and determine need for service; act as liaison between homeowners and subcontractors to schedule service and follow-up
- Determine if the company compensates service requests based on established company policies and procedures
- Identify and report to Production Manager potential home construction defects
- Approve service invoices and monitor service repair budgets