What are the responsibilities and job description for the Account Resolution Specialist (Customer-Focused Collections) position at DRB-40, LLC?
Company: DRB-40, LLC
Location: West Seneca, NY (On-Site)
Job Type: Full-Time
Schedule: Monday–Friday, Day Shift (No Weekends)
Help People Find Financial Solutions — While Growing Your Career!
DRB-40, LLC is expanding our team and looking for motivated individuals to help customers resolve outstanding accounts with professionalism and empathy.
This is not a traditional “high-pressure collections” role — we focus on problem-solving, respectful communication, and realistic solutions for customers.
If you have experience in collections, customer service, call centers, banking, or sales, we’d love to talk with you.
Compensation & Earning Potential:
- Starting at $18.00 /hour (based on experience)
- Uncapped monthly bonus opportunities
- Realistic earning potential: $37,440 – $80,000 annually
- Consistent account volume to support your success
What You’ll Do:
- Speak with customers to understand their situation and help resolve accounts
- Set up manageable payment plans and settlements
- Use problem-solving skills to create positive outcomes
- Maintain accurate and compliant account notes
- Work toward achievable individual and team goals
What We’re Looking For:
Experience in collections, customer service, call center, banking, or sales preferred
- Strong communication and listening skills
- Ability to handle conversations with professionalism and empathy
- Goal-oriented mindset with a positive attitude
- Basic computer skills
Collection experience and knowledge of FDCPA are a plus — but not required for the right candidate.
Why Join DRB-40?
- No weekends — ever
- Supportive team environment (not a boiler-room culture)
- Paid training and ongoing coaching
- Medical, dental, and vision insurance
- 401(k)
- Paid time off
- Employee referral program
- Monthly bonuses, incentives & team contests
- Opportunities to grow into leadership, training, or QA roles
What Makes This Role Different?
We understand this industry can be challenging — that’s why we focus on:
- Respectful, solution-based conversations
- Realistic performance expectations
- A team-first culture that supports long-term success
DRB-40, LLC is an equal opportunity employer committed to building a respectful, inclusive, and high-performing workplace.
Requirements
Customer service skills, good negotiation skills, persuasion skills, well-developed patience and diligence, problem-solving skills, mathematical skills, and excellent communication and interpersonal skills.
Salary : $37,440 - $80,000