IT Operations Analyst - Infrastructure

Join Our Team as an IT Operations Analyst - Infrastructure!Salary Range: $58,000 - $80,000Location: Prince George, BC or Entwistle, ABAre you ready to make a significant impact in the world of technology? As an IT Operations Analyst at Drax, you will play a crucial role in executing processes and procedures within our technology tower. Your expertise will help shape the future of our IT environments!Key ResponsibilitiesEnsure infrastructure availability meets service levels through proactive monitoring, resilient design, and capacity planning.Recommend and implement technology lifecycle mitigation initiatives.Define and document processes that ensure performant, scalable, and secure technologies compliant with regulations.Identify risks, anticipate issues, and create solutions for project and service delivery.Collaborate with the Cyber Security team to identify and remediate vulnerabilities.Develop low-level technical designs based on high-level frameworks.Support management of third-party suppliers and contracts.Contribute to budget forecasting for effective environmental management.Participate in IT Service Management (ITSM) processes, including Change, Incident, and Problem Management.Evaluate technology use to ensure cost-effective solutions and support business cases for investments.Collaborate with the Architect Team to align development roadmaps with company goals.Act as a consultant for IT projects, ensuring strategic alignment.Manage IT Disaster Recovery capabilities and conduct regular testing.Stay updated on technology trends and vendor roadmaps.Maintain strong relationships with technology partners and suppliers.Contribute to operational and governance reporting.Promote a customer-centric service delivery approach.Perform additional relevant duties as needed.About YouWe’re looking for someone with a passion for technology and a knack for problem-solving. Here’s what you’ll need:Proficiency in Windows Server 2012, Microsoft Azure, Active Directory, Office 365, Microsoft Exchange, VPN, SQL Server, SharePoint, Data Protection Manager, Hyper-V virtualization, Terminal Services, Cisco networking, and Check Point Firewalls.Understanding and respect for Change Control processes.Experience with third-party vendors and support organizations.Familiarity with industry standards, security, and disaster recovery.Practical experience in troubleshooting hardware and software issues, along with strong analytical skills.Excellent interpersonal, written, and oral communication abilities.Active participation in team meetings and discussions, whether in-person or virtual.Leadership skills when needed, and the ability to convey ideas to different technical audiences.Experience in documenting procedures and creating learning materials.Self-motivated with a customer service focus.Awareness of IT industry trends and technologies that can enhance the business.Knowledge of industrial manufacturing networks (PLC) is a bonus.Special FeaturesAbility to travel within British Columbia and Alberta – Job role may consist of 20-30% travel.Ability to work in production-type environments.Ability to lift 30 pounds.Rewards and BenefitsAt Drax, we believe in rewarding our team members for their hard work. As you help us shape the future, we’ve tailored our rewards and benefits to support your lifestyle and career growth.About DraxDrax is at the forefront of transforming energy generation, supply, and usage. Our mission is to drive a zero-carbon, lower-cost energy future. By joining Drax, you'll be part of a team that’s making a significant impact on our collective future.Ready to make a difference? Apply today and help Drax discover the talented individuals we need to drive this change. A career at Drax is more than just a job—it’s a chance to make a real impact!Curious to learn more about us? We recommend connecting with us on LinkedIn for more insights.The Drax Resourcing team will never use third-party apps to make job offers. Our recruitment process will always include at least one face-to-face interview, either in person or via an online video call, along with several phone conversations. If you have any concerns during your recruitment process, please reach out to verify the application or details of the person you have been speaking to.Please note that while not expected, the company may pay at a rate outside of the band for this role where appropriate, considering the candidate’s experience, skills, and other relevant factors. The advertised salary range relates to British Columbia and is provided in accordance with the BC Pay Transparency Act.

Salary : $58,000 - $80,000