What are the responsibilities and job description for the Technology Training Coordinator position at Drake University?
Position Number: 998366
Unit/Department: ITS
Salary: Commensurate with qualifications and experience
Department Summary:
ITS is made up of the following areas:
Administration: CITO, communications, budget, and purchasing
Campus Relations: Direct academic, classroom, and technology support
Infrastructure/Information Security: Servers, networking, and IT security
Professional Services: Managing projects, administering enterprise applications, consulting, and guidance
Our objective is to position ITS staff as partners, navigators of organizational improvement, and trusted technology experts for the university.
www.drake.edu/its
Job Summary:
The Technology Training Coordinator is responsible for defining and executing training strategies that drive successful adoption of enterprise software and other technologies across the organization. They support the implementation and effective use of software applications and software-defined business processes, ensuring employees have the necessary skills for current and emerging technologies. This role focuses on delivering training content, engaging stakeholders, as well as program coordination and evaluation.
This role involves close collaboration with subject matter experts, technical teams, and business units to ensure training content is accurate and relevant. The training coordinator conducts needs assessments and works with stakeholders to identify skill gaps, aligning training initiatives with organizational goals. They develop user-friendly instructional materials by curating vendor content and creating materials that translate complex system functionality into accessible formats. Training sessions are coordinated and facilitated using various delivery methods to engage diverse learning styles. The training coordinator monitors and assesses training effectiveness through feedback, assessments, and performance metrics, while maintaining accurate training records. Staying current on software updates and emerging technologies is essential to ensure training content remains relevant and supports continuous improvement.
Minimum Qualifications:
- Bachelor's degree in Education, Information Technology or a related field
- 3-5 years of experience in training, curriculum design, or learning & development
- Experience delivering training on enterprise software platforms such as ERP systems, analytics software and workflow tools.
- Excellent verbal and written communication skills, along with strong presentation and public speaking abilities.
- Familiar with learning management systems (LMS), video conferencing tools, and project management software
- Proficient in Microsoft 365 tools (e.g., Teams, SharePoint, PowerPoint)
- Ability to manage multiple training tracks and priorities simultaneously
Preferred Qualifications:
- Experience working in higher education or other educational organization is preferred
- Experience defining learning outcomes, delivering content and evaluating program effectiveness for adult learners.
- Knowledge of Workday software and training materials.
- Experience developing and delivering Workday software training
- Microsoft Certified Trainer (MCT) or similar credentials
Job Duties:
- 60% - Training Program Coordination Develop and implement training plans by designing effective learning strategies and sourcing or creating instructional materials such as manuals, handbooks, and presentations. Coordinate training logistics, including scheduling, venue selection, equipment setup, and participant management. Deliver training through various modalities, including classroom instruction, virtual sessions, and on-the-job coaching. Maintain and update training content in alignment with software changes and ensure timely communication of updates to learners. Collaborate with business units and IT teams to stay informed of product updates and integrate relevant changes into training programs. - (Essential)
- 30% - Program Development Lead the development of the technology training program by defining and implementing strategies that promote successful software adoption across the organization. Align training initiatives with organizational goals, system rollouts, and process changes. Identify software competency gaps through collaboration with management and key stakeholders and design targeted training solutions. Develop and apply assessment tools to measure training effectiveness, monitor progress, and report outcomes to leadership. Build and maintain strong relationships with stakeholders, provide actionable feedback to management, and deliver ongoing support and guidance to users to ensure sustained learning and engagement. - (Essential)
- 10% - Perform miscellaneous duties as assigned. Exhibit a willingness to learn new tasks and welcome new challenges. Promote an institutional perspective and foster professional achievement of self and colleagues. - (Essential)
Special Instructions to Applicants:
For consideration, you must apply online. Please include a resume and cover letter.
Review of Applications Begins:
Salary and Benefits:
At Drake, we are proud to offer our employees, their spouses, and eligible dependents a comprehensive benefits package, which includes a wide range of core benefits, perks, and discounts.For faculty positions, selection will depend on the receipt of recommendation confirming the candidate's scholarly achievements and teaching abilities and/or on the candidate's satisfactory passing of a teaching demonstration if selected for an on-campus interview. For staff positions, selection will depend upon careful review of each applicant’s references, education, and, if applicable, experience.
ABOUT DRAKE
Drake University is recognized as a top private university in the Midwest. Drake is a midsize university in Des Moines, Iowa, with an increasingly diverse student body. We are deeply committed to equity and inclusion and creating a sense of belonging for all members of the campus community—faculty, staff, and students alike. More than 900 faculty and staff are part of the Bulldog pack, a close-knit group of colleagues enthusiastic about preparing students to be global citizens and leaders, challenging assumptions. Drake University is not only an outstanding institution of higher learning, it is also a wonderful place to work. We are enthusiastically committed to welcoming new ideas and people into the fold, and to retaining and rewarding stellar employees.
All positions at Drake provide opportunities to contribute to Drake University’s core mission of creating an exceptional learning environment that prepares students of all backgrounds for meaningful lives and professional accomplishments.
STRONG COMMITMENT TO A DIVERSE AND INCLUSIVE COMMUNITY
At Drake University, we don’t just accept differences—we celebrate them, we support them, and we thrive on them for the benefit of our students, our employees, and our community. As reflected in our Core Values, we embrace a diverse and inclusive community.
EQUAL OPPORTUNITY
Drake University is an Equal Opportunity Employer committed to creating an inclusive and diverse workplace. We provide equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. Drake University is committed to providing access and reasonable accommodations in its services, programs, activities, education, and employment for individuals with disabilities. If you would benefit from an accommodation at any point in the recruitment process (including using our online application process), please contact Drake Human Resources (p: 515.271.3133; e: jobs@drake.edu) and let us know how we can assist you.
