What are the responsibilities and job description for the Application Operations Facilitator position at Drake University?
Position Number: 998775
Unit/Department: Admissions & Enrollment
Salary: Commensurate with qualifications and experience
Department Summary:
We welcome a dynamic and organized individual to join our Admission team at Drake University! The Office of Admission reviews approximately 10,000 undergraduate applications to the Drake annually.
Job Summary:
The Applications Operations Facilitator is responsible for managing the application flow for domestic and international applicants. Responsibilities include document review and assessment, incoming and outgoing communication with applicants, their families, secondary school personnel as well as members of the admission team and campus community, and data coordination. An excellent attention to detail and a strong customer service mindset are skills vital to being successful in this role.
Minimum Qualifications:
High school diploma
Microsoft Excel, Word, Outlook
Preferred Qualifications:
Prior work in a higher or secondary education office setting
Prior database experience
Prior customer service experience
Job Duties:
- 25% - Evaluate high school and college transcripts. Convert non-standard GPAs. Combine GPAs to formulate an overall transfer GPA when applicable. Make decisions regarding transfer of credits. - (Essential)
- 20% - Maintain application file status by checking documents and incoming materials for accuracy and completeness, and cross-referencing information by keeping the file checklist up to date. - (Essential)
- 20% - Receive and respond to external and internal phones calls, emails and other informational requests - (Essential)
- 15% - Coordinate outgoing mailings - (Essential)
- 10% - Track & maintain publication inventory levels - (Essential)
- 5% - Assist on Campus Visit Days - (Essential)
- 5% - Supervise assigned work study students - (Essential)
Special Instructions to Applicants:
For consideration, you must apply online. Please include a resume and cover letter.
Review of Applications Begins:
A review of applications will begin immediately. This position will remain open until filled.
Salary and Benefits:
At Drake, we are proud to offer our employees, their spouses, and eligible dependents a comprehensive benefits package, which includes a wide range of core benefits, perks, and discounts.
For faculty positions, selection will depend on the receipt of recommendation confirming the candidate's scholarly achievements and teaching abilities and/or on the candidate's satisfactory passing of a teaching demonstration if selected for an on-campus interview. For staff positions, selection will depend upon careful review of each applicant’s references, education, and, if applicable, experience.
ABOUT DRAKE
Drake University is recognized as a top private university in the Midwest. Drake is a midsize university in Des Moines, Iowa, with an increasingly diverse student body. We are deeply committed to equity and inclusion and creating a sense of belonging for all members of the campus community—faculty, staff, and students alike. More than 900 faculty and staff are part of the Bulldog pack, a close-knit group of colleagues enthusiastic about preparing students to be global citizens and leaders, challenging assumptions. Drake University is not only an outstanding institution of higher learning, it is also a wonderful place to work. We are enthusiastically committed to welcoming new ideas and people into the fold, and to retaining and rewarding stellar employees.
All positions at Drake provide opportunities to contribute to Drake University’s core mission of creating an exceptional learning environment that prepares students of all backgrounds for meaningful lives and professional accomplishments.
STRONG COMMITMENT TO A DIVERSE AND INCLUSIVE COMMUNITY
At Drake University, we don’t just accept differences—we celebrate them, we support them, and we thrive on them for the benefit of our students, our employees, and our community. As reflected in our Core Values, we embrace a diverse and inclusive community.
EQUAL OPPORTUNITY
Drake University is an Equal Opportunity Employer committed to creating an inclusive and diverse workplace. We provide equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. Drake University is committed to providing access and reasonable accommodations in its services, programs, activities, education, and employment for individuals with disabilities. If you would benefit from an accommodation at any point in the recruitment process (including using our online application process), please contact Drake Human Resources (p: 515.271.3133; e: jobs@drake.edu) and let us know how we can assist you.
Benefits:
Vacation & Paid Time Off, Health Insurance, Retirement PlanSalary : $39,539 - $63,678