IT Supervisor

We are seeking a highly skilled, trustworthy, and customer-focused IT Supervisor to lead and support our organization's technology infrastructure, systems, and users. The ideal candidate will possess a strong technical background, excellent troubleshooting abilities, and a friendly, approachable personality. This role is responsible for managing and supporting cloud and on-premises environments, cybersecurity initiatives, networking infrastructure, and end-user technology.

The successful candidate must be proactive, detail-oriented, dependable, and capable of managing multiple technology platforms while providing exceptional support to employees across the organization.

Required Qualifications

• Bachelor's Degree in Information Technology, Computer Science, or a related field
• Clean background check
• High level of integrity and trustworthiness
• Strong problem-solving and analytical skills
• Excellent verbal and written communication skills
• Ability to work independently
• Ability to maintain confidentiality of sensitive company information

Key Responsibilities

• Supervise and support day-to-day IT operations across the organization
• Manage Microsoft 365 tenant administration and security
• Deploy, configure, and maintain computers, laptops, mobile devices, printers, and related hardware
• Manage and troubleshoot on-premises servers and cloud infrastructure
• Administer Microsoft Exchange and email services
• Configure and support SharePoint Online and related collaboration tools
• Develop and maintain Power Apps and Power Automate solutions
• Create and maintain Power BI reports, dashboards, and analytics
• Implement and maintain cybersecurity policies, monitoring, and best practices
• Configure and maintain backup and disaster recovery solutions
• Manage network infrastructure, troubleshooting, and performance optimization
• Configure and maintain VOIP Sip trunk
• Support audio/video equipment for meetings and presentations
• Create and maintain internal web applications and websites
• Document IT procedures, configurations, and technical standards
• Provide technical training and support to end users
• Research and recommend new technologies to improve business operations

Required Technical Skills

Microsoft Technologies

• Microsoft 365 Administration
• Microsoft Entra ID
• Microsoft Azure
• Microsoft Exchange
• SharePoint Online
• Power Apps
• Power Automate
• Power BI
• Business Central

Infrastructure & Systems

• Windows 11 Installation and Troubleshooting
• On-Premises Server Administration
• Cloud Server Management
• Synology NAS Administration
• Hardware Troubleshooting
• Laptop and Mobile Device Setup
• Printer Configuration and Support

Networking & Communications

• Network Administration, Support, and Troubleshooting
• TCP/IP, DNS, DHCP, VPN, and Wireless Networking

Development & Data

• HTML
• CSS
• JavaScript
• SQL
• DAX
• KQL
• AL Programming Language
• Web Development

Security

• Cybersecurity Best Practices
• Identity and Access Management
• Endpoint Security
• Data Protection and Compliance

Business Applications

• Vtiger CRM
• Microsoft Dynamics 365 Business Central

Audio/Video Support

• Audio and Video Equipment Installation
• Conference Room Technology Setup
• Troubleshooting AV Systems

Preferred Qualifications

• Experience leading or supervising IT operations
• Microsoft certifications (Microsoft 365, Azure, Power Platform, Security, or related) preferred but not required
• Experience managing technology in fast-paced office/corporate environments
• Experience integrating business systems and automating workflows

What We're Looking For

The ideal candidate is:

• Extremely tech-savvy and passionate about technology
• Honest, trustworthy, and dependable
• Organized and detail-focused
• A self-starter who takes ownership of problems and solutions
• Comfortable working with executives, managers, and end users
• Dedicated to continuous learning and staying current with emerging technologies

Drakeway Enterprises, Inc. is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind including, based on disability, and protected veteran status. Drake's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, physical or mental disability, or any other basis protected by applicable federal, state, and local laws.

Drake also prohibits harassment of applicants or employees based on any of these protected categories. Drake's policy is to comply with all applicable federal and state laws respecting consideration of unemployment status in making hiring decisions. Employment is dependent on the satisfactory completion of a background check and pre-employment drug screen.