What are the responsibilities and job description for the Dispatcher/Customer Service position at Drain Mechanics?
Full job description
Drain Mechanics is seeking a reliable Customer Service Representative to act as a communication point for emergency and non-emergency service calls. You will receive requests, transmit messages, and track vehicles. The ideal candidate must be an excellent communicator and remain calm and composed, especially in emergency situations. You must be able to multitask and take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information. Additionally, the CSR must be willing to do on-call work once a month (a bonus is paid for on-call hours).
Responsibilities
- Receive emergency and non-emergency calls and record significant information
- Address problems and requests by transmitting information or providing solutions
- Receive and dispatch orders for products or deliveries
- Prioritize calls according to urgency and importance
- Use radio, phone, and/or computer to send crews, vehicles, or other field units to appropriate locations
- Monitor the route and status of field units to coordinate and prioritize their schedule
- Provide field units with information about orders, traffic, obstacles, and requirements
- Enter data in the computer system and maintain logs and records of calls, activities, and other information
- Prepares invoices for processing
- Participate in company sponsored training activities
Skills
- Experience as a dispatcher, or in the plumbing/construction industry (preferred)
- Tech-savvy with knowledge of relevant methods (CAD)
- Excellent typing skills with experience in data entry
- Knowledge of procedures and guidelines for emergency situations
- Fluent in English (oral and written) required
- Proficient in Spanish (preferred)
- Outstanding organizational and multitasking abilities
- Active listener with excellent communication skills
- Sound judgment and critical thinking
- Dependable
- High school diploma
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Life Insurance
- Employee Assistance Program (EAP)
Schedule:
- 2nd shift (9:30am - 6:00pm or 10:30am - 7:00pm)
- Monday to Friday
Experience:
- Dispatching: 1 year (Preferred)
Work Location: In person
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Ability to Commute:
- Palm Bay, FL 32905 (Required)
Ability to Relocate:
- Palm Bay, FL 32905: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $16
