Sewer Drain Service Technician

Who We Are

At Drain Masters, we are committed to delivering expert plumbing and drain solutions with professionalism, integrity, and a drive to make every experience a Win-Win-Winfor the customer, the technician, and the company. We believe the trades are noble work, and were proud to elevate the role of skilled technicians in our community.

Benefits

• Starting pay: $23/hour during onboarding
• Opportunity for early advancement to performance pay bonuses
• Paid weekly
• Company-paid ongoing training
• Tools and safety gear provided or reimbursed
• Company uniforms
• Career advancement pathways
• Participation in team events, bonuses, and incentive programs
• Access to mentorship and cross-training opportunities

Minimum Qualifications

• Valid Alaska Drivers License
• Two years experience in drain clearing with a preferred emphasis in main sewer drains
• Ability to lift 50 lbs. and work in crawlspaces, basements, and confined areas
• Reliable transportation to and from work during training period (if no vehicle assigned)
• Strong communication skills and a customer-first mindset
• Willingness to get dirty, learn quickly, and follow direction
• High school diploma or GED preferred, but not required

What This Role Entails

The Sewer Drain Service Technician is mid-level position designed for individuals already experienced in the essentials of residential sewer systems including the various pipe materials used in Anchorage sewer systems, and the tools and equipment of the trade including cable machines/millers, jetters, augers, locators, cameras (will train), and more.

Reports To

• Service Manager
• Field Supervisor

Primary Responsibilities

• Clearing, cleaning, and diagnosing residential sewer drain lines, as well as sinks, tubs, showers, toilets, and floor drains using the appropriate equipment.
• Follow safety procedures at all times, including proper PPE use and equipment handling.
• Accurately complete forms, job notes, and customer-facing documentation using Service Titan and other software platforms.
• Maintain vehicle cleanliness and organization (assigned vehicle or team vehicle).
• Attend and participate in all assigned trainings, meetings, and performance reviews.
• Follow and internalize the Nexstar Service System, focusing on the steps of Prepare, Greet, Evaluate, Present, Execute, and Wrap Up.
• Maintain clear communication with dispatch, leadership, and team members.
• Uphold Drain Masters' core values in all interactionswith customers, teammates, and the public.

Training & Performance Tracking

• Participate in a structured 30-day onboarding program including hands-on field work, classroom-style learning of our systems and procedures, Nexstar onboarding, and training in our various technology platforms.
• Training progress will be tracked through:
  • Completion of skill checklists
  • Soft skill observation
  • Customer satisfaction metrics (as applicable)
  • Supervisor and mentor evaluations
    

Technology & Tools

• Learn and adopt all assigned technology tools, including:
  • Service Titan (dispatching, job records, estimates, documentation)
  • Nexstar Network tools and templates
  • Microsoft Outlook, Teams, and Sharepoint.
    
• Maintain a willingness to learn and apply emerging technologies and best practices.

Customer Service & Professionalism

• Represent Drain Masters with courtesy, respect, and professionalism on every job.
• Demonstrate empathy, clarity, and confidence when communicating with customers.
• Dress and act in accordance with company standards at all times.
• Follow all communication guidelines and leave-behind materials as part of the service process.

Core Expectations:

Attendance

Show up on time, in uniform, and ready to work every scheduled shift. Notify leadership promptly if unable to attend.

Attitude

Demonstrate a learning mindset, openness to feedback, and a commitment to improvement.

Teamwork

Be dependable, respectful, and helpful to teammates, trainers, and office staff.

Communication

Use approved channels to provide updates, ask questions, and share challenges or progress.

Accountability

Own your performance and follow through on assigned tasks and training goals.

Core Values

Align behavior with company values: Integrity, Teamwork, Excellence, Growth, and Service.

Schedule & Work Conditions

• Full-time: up to 40 hours/week
• On-call or weekend shifts may be required after training
• Work is performed in residential homes, outside, and in various weather conditions
• Some training may occur after hours or during early mornings