What are the responsibilities and job description for the Dispatcher/ Office Manager position at Drain Jetters R Us LLC?
Job Overview
We are seeking a dynamic, highly organized, motivated, and detail-oriented Dispatcher/Office Manager to join our team! Manage dispatching operations and office administration. This role is critical to keeping technicians productive, customers informed, and operations running efficiently. The Dispatcher / Office Manager will oversee daily scheduling, customer communication, technician coordination, administrative support, invoicing assistance, and operational organization for the company. Willing to train if not experienced in service industry.
Responsibilities
- Answer incoming service calls professionally and efficiently
- Schedule residential and commercial service appointments
- Maintain communication with technicians in the field
- Ensure all technicians have accurate job information before arrival
- Track open jobs and ensure completion updates are received
- Collect and organize customer information accurately
- Confirm upcoming appointments
- Follow up on pending estimates and unsold repairs
- Assist with financing paperwork or payment coordination if needed
- Create and update customer accounts
- Input notes, photos, and job information into company software
- Track completed jobs and pending approvals
- Assist management with reporting and operational organization
- Maintain accurate records of daily service activity
Skills
- Strong organizational and multitasking abilities
- Excellent phone and communication skills
- Strong time management skills
- Professional customer service skills
- Computer proficiency
- Ability to work in a fast-paced environment
- Dispatching experience a plus but not required
- Home service industry experience a plus but not required
- Experience with ServiceTitan or similar dispatch software a plus but not required
- Experience with QuickBooks or invoicing software a plus but not required
- Scheduling and route management experience a plus but not required
- Knowledge of sewer/drain terminology is a major plus but not required
Join us to be part of a vibrant team dedicated to excellence in the service industry! Your energy and expertise will help us streamline operations while providing outstanding service to our clients. We value proactive problem-solving, clear communication, and a passion for systems and operations.
Pay: $17.00 - $20.00 per hour
Work Location: In person
Salary : $17 - $20