What are the responsibilities and job description for the Broadband Installer position at Dragonfly Internet?
About the Company
At Dragonfly Internet, we're all about taking flight and empowering communities with faster, more reliable internet services. As a local provider, we understand the importance of staying connected, whether you're streaming, working, or simply browsing. With cutting-edge fixed wireless technology and fiber-fast speeds, we're here to help you soar beyond slow, unreliable internet. Dragonfly Internet is growing quickly—are you ready to spread your wings?
We are seeking a dedicated and knowledgeable Broadband Installer to join our dynamic team. The ideal candidate will be responsible for installing, maintaining, and troubleshooting wireless and fiber internet service equipment for our residential and commercial clients. This role requires a mix of technical prowess, customer service skills, and hands-on experience.
Key Responsibilities:
Installation:
- Install fiber or wireless internet equipment including but not limited to antennas, routers, and cables.
- Conduct site surveys to determine the optimal placement of equipment for the best signal strength and customer satisfaction.
- Configure and test newly installed equipment to ensure optimum performance and compliance with company standards.
Maintenance & Troubleshooting:
- Respond to service calls to diagnose and resolve any connectivity or equipment issues.
- Perform regular maintenance checks on installed equipment to ensure they are functioning correctly.
- Replace or upgrade outdated, or malfunctioning equipment as required.
Customer Service:
- Educate customers on the proper use of equipment, potential issues, and basic troubleshooting steps.
- Address any concerns or queries that customers might have in a courteous and professional manner.
- Report feedback from clients to improve service quality and efficiency.
Documentation & Reporting:
- Maintain accurate records of installations, maintenance activities, and customer interactions.
- Report any identified issues or trends that might impact service quality or customer satisfaction.
Team Collaboration:
- Work closely with other technicians and the customer service team to ensure seamless service delivery.
- Attend training sessions and workshops to stay updated on the latest industry trends and equipment.
Qualifications:
- High school diploma or equivalent. Associate's degree in a related field is a plus such as Industrial Electricity, Electronics and Network Engineering
- Previous experience in a fiber and wireless telecommunications field is preferred will look at candidates with other relevant experience.
- Strong understanding of wireless and fiber technologies, routers, and networking a plus
- Ability to work independently and make informed decisions on-site.
- Good interpersonal and communication skills.
- Valid driver's license and reliable transportation.
- Ability to work in various weather conditions and at heights (using ladders, lift equipment, etc.).
- Able to work flexible hours; will require participation in on-call rotation.
- Physical capability to lift and carry equipment weighing up to 50 lbs.
Benefits:
- Competitive Salary - based on experience
- Health, Dental, and Vision Insurance
- Paid Time Off & Holidays
- Continuous Learning Opportunities
- Free Tuition at a local leading university
- Employee Discounts on Internet Services
- Free swag
If you are interested in emerging technology, enjoy working in the field, and are committed to ensuring customers have a seamless internet experience? If so we'd love to hear from you Submit your resume and a brief summary detailing your experience.
SP Broadband is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.