Quick Reaction Force (QRF) Lead

Essential Functions

Note: The essential duties and primary accountabilities below are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the primary accountabilities listed below. Specific tasks, responsibilities or competencies may be documented in the incumbent’s performance objectives as outlined by the incumbent’s immediate supervisor or manager.

• Travels to assigned Dragonfly Health locations or network partner locations to provide hands-on operational support during acquisitions, integrations, site transitions, leadership gaps, staffing shortages, or periods of increased operational need.
• Supports daily site operations, including route support, equipment delivery and pickup, warehouse workflow, inventory handling, equipment movement, repair coordination, and general service execution.
• Functions as a flexible operational resource by serving as a driver, lead technician, repair technician, site support specialist, trainer, or temporary operational leader depending on business need.
• Assists newly acquired or transitioning locations with alignment to Dragonfly Health processes, service expectations, operational workflows, safety standards, and documentation requirements.
• Identifies operational gaps, service risks, workflow breakdowns, staffing constraints, equipment issues, and process inconsistencies that may impact site performance or customer experience.
• Partners with field leadership and site teams to stabilize operations, improve execution, reinforce standard work, and maintain continuity of service during periods of transition or disruption.
• Provides coaching, training, and day-to-day support to local site employees on operational processes, route execution, equipment handling, customer service expectations, safety practices, and workflow best practices.
• Communicates site status, operational barriers, risks, and recommended next steps to field leadership and other appropriate stakeholders in a timely and professional manner.
• Maintains a strong focus on safety, compliance, service quality, customer experience, and operational reliability while performing work across assigned locations.

Marginal or Additional Functions

• Supports special projects related to acquisition integration, site transitions, process improvement, training, or operational standardization as assigned by leadership.
• Assists with evaluating site workflows, equipment storage, route processes, inventory practices, or other operational activities to identify improvement opportunities.
• Provides feedback to leadership regarding recurring field challenges, training needs, process gaps, or opportunities to improve site performance.
• Supports network-wide operational initiatives as needed.
• Performs other duties as assigned or apparent.

Supervisory and Managerial Responsibility

• Formal supervisory/managerial responsibility may not be regularly assigned.
• This role may provide temporary direction, coaching, training, and operational guidance to site employees while supporting assigned locations.
• This role may function as an interim operational lead during site transitions, staffing gaps, or periods of business need.

Knowledge, Skills & Abilities

Education, Licensure or Certification:

• High school diploma or equivalent required.
• Valid driver’s license required.
• Must meet company driving requirements.
• Additional technical, logistics, DME, healthcare operations, or leadership training preferred.

Work Experience or Related Experience:

• Prior experience in DME, home medical equipment, healthcare service operations, logistics, field operations, warehouse operations, route delivery, repair operations, site leadership, or related operational support required.
• Experience functioning as a lead technician, driver, repair technician, site manager, operations lead, field supervisor, or similar role preferred.
• Experience supporting multiple locations, site transitions, acquisitions, integrations, operational turnarounds, or temporary coverage needs preferred.
• Prior experience training, coaching, or supporting frontline employees preferred.
• Prior Dragonfly Health experience or equivalent DME/home medical equipment operations experience strongly preferred.

Specialized Knowledge, Skills & Abilities:

• Strong working knowledge of field operations, route support, equipment handling, warehouse workflow, service execution, and site-level operational processes.
• Ability to operate effectively in changing, ambiguous, or high-need environments with limited supervision.
• Strong problem-solving skills with the ability to quickly identify operational gaps, service risks, and practical corrective actions.
• Ability to build credibility with local site teams, field leaders, and cross-functional partners.
• Strong communication skills, including the ability to provide clear updates, escalate concerns, and explain operational expectations professionally.
• Ability to train, coach, and support employees across different levels of field operations.
• Strong judgment, adaptability, follow-through, and ability to balance urgency with safety and service quality.

Equipment:

Smart devices, computers, tablets, company vehicles, warehouse equipment, DME equipment, repair tools, and other equipment required to support field operations.

Travel Requirements and Conditions

• Extensive travel is required, estimated at approximately 90%.
• Travel may include overnight stays, short-notice assignments, and extended periods away from home based on business need.
• Assignments may vary by location, duration, and operational priority.

Work Environment, Conditions and Demands

• Work may be performed in warehouse, field, vehicle, office, customer location, patient-home, or other operational environments.
• The role may involve exposure to varying site conditions, weather conditions, travel conditions, and operational settings.
• The position may require flexibility in schedule based on site needs, travel requirements, integration activity, staffing gaps, or urgent operational support needs.
• This is a safety-sensitive role requiring sound judgment, safe driving practices, and adherence to company safety standards.

Physical Requirements and Demands

• Regular standing, walking, bending, reaching, lifting, carrying, pushing, pulling, and manual dexterity are required.
• Must be able to lift, move, load, unload, and transport equipment as required by operational needs.
• Must be able to operate company vehicles and perform route, warehouse, repair, or field support activities as needed.
• Regular eye-hand coordination and manual dexterity are required to operate equipment, tools, technology, and vehicles safely.
• Physical requirements may vary based on assigned location and specific operational duties.

Additional Position Information

• This position is intended to serve as a flexible operational support role for acquisition integrations, site stabilization, transition activity, and other field operations needs.
• Initial assignment may be structured as a six-month contract, with potential month-to-month extension based on business need.