Tealeaf SME

Dragonfli Group is a cybersecurity and IT consulting firm headquartered in Washington, DC. We support both government agencies and large commercial clients through specialized expertise in data security, enterprise systems, and user experience analytics. Our consultants operate in remote, hybrid, and on-site environments, delivering results on contracts that span months to multiple years.

We are proactively sourcing a Tealeaf SME with a deep understanding of digital customer experience analytics and strong awareness of information security considerations within federal systems. The SME will provide expert-level guidance on implementing, optimizing, and securing IBM Tealeaf solutions in a complex enterprise environment.

Responsibilities:

• Serve as the subject matter expert on IBM Tealeaf deployment, configuration, and optimization within federal systems
• Design and implement session replay strategies to capture and analyze user behavior across digital touchpoints
• Collaborate with UX, development, and analytics teams to translate insights into actionable recommendations
• Ensure Tealeaf data capture aligns with federal information security standards (e.g., FISMA, NIST)
• Troubleshoot Tealeaf integration issues across complex enterprise environments (web apps, portals, APIs)
• Conduct regular audits to validate data accuracy, privacy compliance, and recording integrity
• Develop dashboards and reports to communicate findings to business and technical stakeholders
• Support secure migration or enhancement projects involving Tealeaf or other digital analytics tools
• Document architecture, processes, and best practices for continuity and compliance
• Partner with federal client teams to align Tealeaf functionality with mission needs and compliance mandates

The ideal candidate will bring:

• 5 years of experience working with IBM Tealeaf, including configuration, data capture, and behavioral analysis
• Experience aligning Tealeaf deployment with security protocols and federal compliance requirements (e.g., FISMA, NIST)
• Familiarity with web application architecture and performance analytics
• Strong communication skills for stakeholder interaction and reporting

• IBM Tealeaf administration and analytics
• Data privacy, encryption, and secure session recording
• Federal compliance frameworks (FISMA, NIST 800-53)
• Web session replay, clickstream analysis
• Integration with enterprise analytics tools (e.g., Adobe Analytics, Google Analytics)

• Insurance, health, dental, and vision
• PTO & 11 Federal Holidays
• 401(k) with employer match