What are the responsibilities and job description for the Customer Service Representative (CSR) position at Draftomat?
About Us
Draftomat is a professional landscaping and grounds maintenance company providing reliable outdoor services for residential and commercial properties. We are committed to delivering excellent customer care and maintaining clean, healthy, and visually appealing outdoor environments.
Job Summary
We are seeking a dependable and customer-focused Customer Service Representative (CSR) to support daily client communication, service scheduling, and office coordination. This role is ideal for someone who enjoys helping customers and working in a fast-paced service environment.
Key Responsibilities
Draftomat is a professional landscaping and grounds maintenance company providing reliable outdoor services for residential and commercial properties. We are committed to delivering excellent customer care and maintaining clean, healthy, and visually appealing outdoor environments.
Job Summary
We are seeking a dependable and customer-focused Customer Service Representative (CSR) to support daily client communication, service scheduling, and office coordination. This role is ideal for someone who enjoys helping customers and working in a fast-paced service environment.
Key Responsibilities
- Respond to customer inquiries via phone, email, and office communication
- Schedule landscaping and maintenance service appointments
- Maintain accurate customer and scheduling records
- Coordinate with field teams regarding daily service updates
- Resolve customer concerns professionally and efficiently
- Provide administrative support to office operations as needed
- Previous customer service or administrative experience preferred
- Strong communication and interpersonal skills
- Basic computer and scheduling software knowledge
- Organized, dependable, and detail-oriented
- Ability to multitask in a fast-paced environment
- Pay: $18 - $28 per hour
- Full-time stable employment
- Paid training provided
- Opportunities for advancement within the company
- Monday to Friday
Salary : $18 - $28