What are the responsibilities and job description for the Guest Service Agent position at DraftKings at Casino Queen?
Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members’ talent in order to discover their strengths and develop them to continue growth within the company. The starting pay for this position is $16.50 hourly.
Looking For Perks? We’ve got you covered!
- Top industry pay
- Tuition Reimbursement
- 401k with company match
- Comprehensive health packages, including a free option for Full-time Team Members
- Paid Time Off
- Shift Differential offered starting from 10pm to 6am
ESSENTIAL FUNCTIONS (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive to this position.) Reasonable accommodations may be made to enable a team member with disabilities to perform the essential functions.
- Participate regularly in departmental and company meetings
- Greet guests immediately with a friendly and sincere welcome.
- Answer phones within 3 rings while following the company phone script.
- Accurately take messages for guest and initiate actions as needed.
- Accurately check guests in and out of the hotel and RV park by following company procedure standards.
- Ensure proper ID and a form of payment is obtained during guest check in.
- Select a room in accordance with hotel availability and guests’ request.
- Create and update guest reservations upon request based on hotel and RV park availability.
- Ensure to complete daily reports, audit and checklists in a timely manner.
- Conduct wake up calls and schedule as needed
- Send and receive faxes.
- Complete a daily bucket check.
- Assist with guest service calls, requests, and complaints by directing them to Hotel leadership or other departments as needed.
- Must be friendly and courteous at all times
- Able to satisfactorily complete assignable work tasks requested by the departmental leaders
- Must proactively prioritize needs and effectively manage resources
- Immediately report any safety hazards, problems, or maintenance issues to the appropriate party
- Ensure customer service standards are met and retained
- Be able to complete group check-ins and billing in a timely manner.
- Other duties as assigned
QUALIFICATIONS
- High school diploma or equivalent required.
- Experience with hotel operating systems preferred.
- Previous experience with computers is preferred.
- Hotel Experience preferred.
- Must be able to work Weekends and Holidays
Salary : $17
