Technology Support Technician

POSITION SUMMARY: The Technology Support Technician is an entry level position that will perform on-site technical work to install and maintain computer equipment, network and software applications throughout the district. The Technology Support Technician will respond to help-desk requests, diagnose and repair devices, distribute and set up new equipment and install software as required. Work is performed on all district computers, printers, copiers, SMART Boards, and other technology equipment used in the educational environment. Reliable transportation is necessary as work will occur in school buildings throughout the district with the requirement to occasionally transport equipment between school buildings. REPORTS TO: Director of Technology DUTIES AND RESPONSIBILITIES: The duties and responsibilities listed below are intended only as an illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. Repairs and performs maintenance on computer equipment and related peripherals. Diagnose and resolve computer hardware, software and network problems. Unboxes, connects, installs & images new computers and other hardware. Relocate computer hardware, peripherals and equipment as needed. Assists staff and students in educational and business software applications such as Google Workspace and Microsoft Office Suite Assists teachers in the use of technology including hardware, e-mail, software, and other applications Maintain accurate records of inventory. Analyze and resolve technology issues using logic and creativity, exhibiting a commitment to seeing the problem through to resolution. Process technology requests and ensure issues are resolved or escalated in a timely manner. Respond to questions and resolve problems for users in person, via telephone and/or via remote access. Works with the Network Manager in assisting with network maintenance and installation. Works with the Network Manager and Technology Integration Specialists to oversee the acquisition, distribution, setup, and general maintenance of all technology equipment and software. Evaluate end-user needs and provide training as needed. Work cooperatively with end-users to detect and resolve problems. Communicate with district IT personnel and software/hardware vendors to resolve end-user problems. Performs all other duties as assigned by the Director of Finance and Operations, in conjunction with the Network Manager, or Technology Integration and Support Specialist. Other duties as assigned by the Superintendent or his/her designee TERMS OF EMPLOYMENT: Full-time, 40 Hours per week, Twelve (12) month work year EVALUATION: Performance will be evaluated annually SALARY: Per contract