SENIOR IT SUPPORT SPECIALIST (TIER 3)

SENIOR IT SUPPORT SPECIALIST (TIER 3)

Immediate Opening
DR Technology Solutions
This is a newly created position as part of our continued growth
Managed Services Provider (MSP) experience strongly preferred
Primarily in-office position with occasional client site visits
$60,000 - $80,000 depending on experience, technical expertise, and demonstrated ability

Company Overview

DR Technology Solutions is a premium Managed Service Provider (MSP) located in North Huntingdon, PA, supporting businesses, local governments, and nonprofit organizations throughout Western Pennsylvania.

With more than 20 years in business, we have earned a reputation for exceptional customer service, technical excellence, and long-term relationships. Our clients rely on us as a trusted technology partner to keep their organizations secure, productive, and running smoothly.

The Profile of the Ideal Candidate

A highly capable IT professional who enjoys solving complex technical challenges, taking ownership of client environments, and making a meaningful impact. You are naturally curious, think beyond the immediate issue, and look for ways to improve systems, processes, and outcomes. You are comfortable working independently, collaborating with teammates, and serving as a trusted advisor to clients.

Why Work for DR Technology Solutions

• Direct access to company leadership
• Contributions are visible and recognized, helping shape technical standards and processes
• Performance and initiative are recognized and rewarded, with advancement based on contribution rather than rigid corporate timelines
• Diverse technologies and challenging projects
• Casual, collegial, team-oriented environment alongside capable professionals
• Competitive PTO, retirement plan with company contribution, and medical reimbursement plan
• We value work-life balance, offer occasional work-from-home flexibility for approved situations, and schedule after-hours work responsibly while respecting personal time

Essential Duties and Responsibilities

• Serve as an escalation resource for advanced technical issues
• Support, maintain, and improve client servers, networks, cloud, voice, and security systems.
• Lead or assist with infrastructure projects, upgrades, deployments, and migrations
• Diagnose root causes and implement lasting solutions
• Develop and maintain technical documentation, standards, and procedures
• Document time, work performed, billable activities, equipment, and project updates
• Collaborate with and mentor other technical support staff
• Provide strategic recommendations that improve client reliability, security, and productivity

Primary Technical Skills

• Microsoft 365 administration including Exchange Online, Teams, SharePoint, and Entra ID
• Windows Server administration including Active Directory, Group Policy, DNS, and DHCP
• Networking including TCP/IP, Wi-Fi, switching, routing, VLANs, VPNs, firewall technologies, VoIP, and SIP-based communications systems
• Cybersecurity including endpoint protection, EDR/XDR platforms, email security, MFA, vulnerability management, remediation, and security best practices
• Cloud services including Azure and Microsoft 365 environments
• Backup, disaster recovery, business continuity, and recovery testing solutions
• Virtualization technologies including Hyper-V and VMware
• Advanced workstation and application troubleshooting

About Your Manager

You will work directly with the owner of the company, a hands-on IT professional with more than 30 years of industry experience. This is an environment where technical expertise, initiative, accountability, and results are valued. You'll have the autonomy to succeed while always having access to support and guidance when needed.

Requirements

• 5 years of professional IT experience supporting business technology environments
• Strong experience with Microsoft 365, Windows Server, Active Directory, and networking technologies
• Ability to independently troubleshoot and resolve complex technical issues
• Excellent customer service and communication skills
• Able to pass a background check
• Verifiable professional references
• Valid driver's license and responsible driving record
• Reliable transportation for travel to client locations (expenses reimbursed)
• Willingness to work occasional scheduled and unscheduled off-hours as needed
• Ability to lift and transport equipment up to 50 pounds

Attributes Needed to be Successful

• Strong attention to detail, organization, documentation, and follow-through
• Self-motivated with an ownership mentality and ability to work independently
• Customer-focused and committed to exceptional service
• Strong analytical and problem-solving abilities
• Professional communicator comfortable working with business owners, managers, and end users.
• Team player who willingly supports, mentors, and collaborates with others
• Driven to continually learn, improve, and expand technical knowledge
• Able to prioritize competing demands and manage time effectively
• Positive attitude and willingness to embrace challenges

Compensation

Starting compensation of $60,000 - $80,000 annually depending on experience, technical expertise, certifications, and demonstrated ability. Raises are based on performance and contribution rather than time in the company. Paid time off. Retirement savings plan with company contribution. Medical reimbursement plan.

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Retirement plan

Application Question(s):

• Please describe your experience supporting multiple clients in a Managed Services Provider (MSP) environment.

Experience:

• Managed Services Provider (MSP): 1 year (Preferred)
• Information Technology (IT): 4 years (Required)

Ability to Commute:

• Irwin, PA 15642 (Required)

Work Location: In person

Salary : $60,000 - $80,000