Patient Coordinator- Terre Haute

Job Title: Patient Coordinator (Full-Time)
Location: Terre Haute, IN
Department: Optical / Medical Office
Reports To: Office Manager
Schedule: Full-Time (40 hours/week; must meet business demands, including opening/closing shifts)

This is one of the highest-volume, fastest-paced offices in our organization. It is busy. It is demanding. It can feel chaotic.

If you thrive under pressure, move quickly without sacrificing accuracy, and can manage multiple patients, phones, and priorities at once, this role will energize you.

If you prefer a slower, quieter, or highly structured environment, this will not be the right fit.

We're seeking a seasoned front-office professional who can take ownership of the patient experience, manage the front desk, and keep operations running smoothly with minimal ongoing direction.

This is not an entry-level role.

• Be the first and last impression for every patient—set the tone, control the flow
• Manage a high-volume, multi-line phone system without falling behind
• Check patients in and out quickly, accurately, and confidently
• Keep the schedule moving by coordinating with clinical staff in real time

• Complete fast, accurate, and thorough patient intake every time
• Verify and update demographics, insurance, and documentation without errors
• Ensure patients are fully ready before they reach the clinical team
• Maintain strict HIPAA compliance at all times

• Verify eligibility, benefits, and coverage efficiently
• Clearly communicate copays, expectations, and next steps to patients
• Address questions and concerns with confidence—not guesswork
• Escalate issues appropriately while keeping operations moving

• Maintain clean, accurate, and audit-ready patient records
• Scan and upload documentation in real time—not at the end of the day
• Balance multiple priorities without losing attention to detail

• 2 years of front office or intake experience (required)
• Ability to multitask at a high level without errors
• Strong sense of urgency and personal accountability
• Confident communicator who can manage patient expectations professionally
• Thick skin, positive attitude, and the ability to stay composed under pressure