Client Care Ambassador

Description

Ophthalmic Technician- Full Time- High-End Optometry Self-Care Practice- Indianapolis, IN

Who We Are: We look forward to welcoming you to Alternate View - a new practice concept where vision, vitality, and a touch of sophistication come together for an experience like no other. At Alternate View, we are building a practice where eye health is elevated through comprehensive care, the latest technologies, and individualized service. While we are a new concept and office, we are backed by a well-established and impact-focused family business with over 80 years of experience caring for Hoosiers. We are looking for an Ophthalmic Technician who will play a crucial role in supporting our optometrist by performing various diagnostic tests, leading dry eye treatments, gathering client information, providing excellent customer service and ensuring efficient clinic operations.

Who You Are: Our ideal Ophthalmic Technician is outgoing, detail-oriented, and up to date with the latest trends and technology. You are polished and professional with the ability to multi-task and develop trusted personal relationships. You will work closely with the doctor and Alternate View stylists to ensure each client is comfortable and their experience is enjoyable. Using top-of-the-line diagnostic devices, you will capture relevant client medical details, provide pre-testing and support the use of telemedicine. Join us in creating a one-of-a-kind truly exceptional experience for everyone who visits us.

Responsibilities:

Assist the optometrist by conducting preliminary tests, assessments, and specialized testing

• Educate client on pre-test procedures; review Alternate View services and protocols

• Conduct dry eye screenings, addressing client questions and highlighting available treatments

• Be attentive to detail with experience in thorough documentation

• Maintain client records, including capturing thorough documentation in EHR

• Collaborate with Alternate View aesthetician to ensure a smooth client experience

• Willingness to learn about and recommend dry eye and aesthetic services confidently

• Adhere to professional standards, client confidentiality, and ethical guidelines in healthcare delivery

• Elevate and blend the eyecare and selfcare aspects together for a seamless relaxing experience that is like no other

• Tailor the client experience to exceed expectations and ensure a smooth customer journey

• Understand available products and services to help guide conversation during client journey, including prescription eyewear, contact lenses, nutraceuticals and dry eye products & services

• Provide services to repair damaged eyewear and routine maintenance tasks to extend the lifespan of the client' eyewear

• Support practice operations, including scheduling appointments, checking in clients, verifying insurance eligibility, answering phone calls, collecting payments, authorizing benefits and managing miscellaneous client inquiries

• Stay up to date with trends and technologies

• Maintain cleanliness and organization of office

• Efficient in using the following equipment:

• OPTOS Retinal Imaging

• Visual Field

• OCT

• Digital Phoropter

• Telemedicine Equipment

• Lensometer

• Autorefractor

• Tonometer

• Dry eye equipment including but not limited to IPL and radiofrequency device

• Other duties as assigned

Requirements:

• Previous medical or pharmacy tech experience

• Excellent interpersonal and communication skills with a customer-focused approach

• Proficient in using technology, including ability to use iPad and navigate multiple windows for client information and accurate record-keeping

• Desire to stay up to date on industry insights, trainings, and opportunities to advance your skills

• Demonstrated proficiency and passion for relationship-building

• Innovative approach to problem solving and new ideas

• Incredible listener, with ability to capture thorough medical history and client info

• Ability to be empathetic and compassionate to clients' needs and concerns while providing a supportive and comfortable environment

• Skilled at adapting to clients, curating the appropriate questions to identify the client's needs

• Capable of easily partnering with team members to ensure the customer comes first

• Good sense of time management and ability to prioritize tasks

• Positive attitude and a willingness to strive for excellence

• Friendly demeanor and ability to remain calm and customer-focused in the face of challenges

• Availability to work hours of operation

Benefits of Working with Alternate View:

• Competitive pay, starting at $22 per hour

• Bonus opportunity

• 401k

• 15 days paid time off

• Company-paid holidays

• Medical, Dental and Life insurance

• Health savings account contribution of $1K/year

• Paid parental leave

Salary : $1,000