Optical Patient Coordinator & Eyewear Consultant

Position Summary

The Optical Patient Coordinator and Eyewear Consultant role is a dynamic, style-focused position essential to both our optical sales and the patient experience. Working directly under the supervision of a Licensed Optometrist, your primary focus will be providing an engaging, personalized styling experience, helping patients choose, custom-fit, and order eyewear and contacts that match their personal style, budget, and lifestyle needs. As a dual-role professional, you will also bridge the gap between retail excellence and clinical care by welcoming patients, managing schedules, and coordinating a seamless visit from the front desk to the dispensing chair. This position is a fantastic entry-level opportunity for an outgoing individual who loves customer service and helping people look and see their best.

Job Duties & Responsibilities

Optical Consulting & Patient Styling:

• Frame Selection & Design Styling: Serve as our resident style expert, helping patients navigate premium frame selections and advanced lens options (such as anti-reflective coatings, blue-light filters, or progressives) based on their face shape, bridge fit, unique prescriptions, and lifestyle.
• Optical Measurements: Take precise facial and eye measurements, such as pupillary distance (PD) using a pupilometer, and accurately mark lines of sight for bifocal and progressive placement under doctor supervision.
• Fitting, Alignments & Adjustments: Use optical hand tools, frame warmers, manual adjustments to custom-fit, realign, and comfort-adjust finished eyeglasses to the patient's face for a perfect, weightless fit.
• Inspection & Order Dispensing: Conduct final quality control checks on finished glasses and pre-packaged contact lenses against the doctor's written prescription before personally dispensing them to the patient.
• Order Processing & Tele-Sales: Key precise patient prescriptions and optical sales orders into our computer/EHR systems, and place custom vendor orders via software or phone.

Patient Coordination & Care Flow:

• Patient & Physician Communication: Provide a professional, high-end first impression for our practice. Greet patients warmly, answer and route telephone calls, respond to emails, and ensure communication is always clear and welcoming.
• Appointment Scheduling: Coordinate patient appointments efficiently to keep the daily schedule flowing smoothly, while obtaining and verifying necessary demographic and clinical notes.
• Insurance Verification: Verify optical and medical insurance eligibility, clarify vision benefits, and educate patients on their coverage, patient responsibilities, and out-of-pocket estimates prior to styling.
• Point-of-Service Collections: Securely process sales transactions for custom eyewear, collect copays, deductibles, or deposits, and coordinate returns or warranty claims in line with office policy.
• Teamwork & Cross-Training: Collaborate closely with the clinical team, cross-training across front-of-house functions to ensure an organized, cohesive, and premium patient environment.
• Professional Standards: Maintain patient confidentiality and strict HIPAA compliance, representing our practice with absolute professionalism, kindness, and respect.

Inventory & Styling Lounge Upkeep:

• Visual Merchandising: Maintain the layout of frame boards, restock premium merchandise, curate luxury displays, and ensure styling stations are completely sanitized daily.

Qualifications & Requirements

• Education: High school diploma or GED certificate (Required).
• Experience: Prior experience in retail sales, fashion/styling, luxury guest services, or a medical/eyecare office is highly preferred, but we are fully prepared to train the right individual.
• Skills: Strong communication and interpersonal skills, a warm and empathetic personality, a keen eye for style/detail, basic computer literacy, and basic math skills for processing optical measurements and transactions.

Join a professional eye care practice committed to excellence and work-life balance. We are looking for a motivated individual to join our team and help us deliver exceptional patient care. This paid position includes training in eyecare, eyewear, healthcare regulations, and clinical protocols. If you are looking to thrive in an elevated workplace where your dedication directly impacts patient vision health, while enjoying the benefit of excellent work-life balance with a Monday through Friday work schedule, we welcome your application.

Pay: From $33,280.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Application Question(s):

• Are you available to work hours Monday-Friday during the times of 7:15 a.m. to 4:30 p.m.?

Experience:

• Optical : 1 year (Preferred)

Work Location: In person

Salary : $33,280