What are the responsibilities and job description for the Patient Services Coordinator/ Receptionist (Pediatric Dental Office) position at Dr. Russell Pollina D.D.S?
Position Summary
We are seeking a friendly, organized, and dependable Patient Services Coordinator / Receptionist to be the welcoming face and voice of our pediatric dental practice. This role is responsible for providing exceptional customer service to patients and families, managing front office operations, scheduling appointments, handling insurance and billing inquiries, and ensuring a positive experience for every visitor. The ideal candidate is professional, compassionate, detail-oriented, and enjoys working with children and families.
Responsibilities
- Greet patients and families warmly, ensuring a friendly and professional front desk experience
- Manage patient check-in and check-out processes with accuracy and efficiency
- Verify insurance coverage, perform insurance eligibility checks, and handle claims processing
- Schedule appointments utilizing dental office management software and coordinate patient flow throughout the day
- Answer multi-line phone systems with excellent phone etiquette, address patient inquiries, and provide exceptional customer service
Requirements
- Ability to commute to both office locations (Barrington, IL & Mt. Prospect, IL)
- Proven experience in a medical or dental receptionist role with clinic or office experience preferred
- Experience with medical billing, insurance verification, claims processing, and healthcare finance
- Excellent computer skills including proficiency in Microsoft Office applications and health information management software
- Bilingual abilities are highly desirable to serve diverse patient populations effectively
- Exceptional organizational skills with attention to detail for documentation review and appointment scheduling
- Strong interpersonal skills with a friendly demeanor to foster positive patient relationships
- Previous clinic or dental office experience is preferred; hospital experience is a plus
Expected hours: 25.0 – 35.0 per week
Benefits:
- 401(k)
- Paid time off
Work Location: In person