Patient Check-In Representative

Overview

We are seeking a dynamic and compassionate Patient Check-In Representative to join our dentalcare team. In this vital role, you will serve as the first point of contact for patients entering our facility, ensuring a smooth and welcoming check-in process. Your energetic approach will help foster a positive patient experience while efficiently managing administrative tasks. This position offers an exciting opportunity to contribute to quality patient care through excellent service, attention to detail, and effective communication. The ideal candidate will be highly organized, personable, and proficient with various electronic health record (EHR) systems and dental administrative support tools.

Responsibilities

• Greet patients warmly upon arrival, verify their appointment details, and facilitate their check-in process using EMR (Electronic Medical Records)
• Collect and review patient documentation, insurance information, and update medical records accurately in compliance with HIPAA and clinical confidentiality policies.
• Verify insurance coverage, perform insurance eligibility checks, and assist with insurance verification procedures for Medicaid, and private payers.
• Schedule appointments, reschedule follow-ups, and coordinate patient flow efficiently using medical scheduling software.
• Answer multi-line phone systems professionally, provide information about clinic services, and direct calls appropriately while maintaining excellent phone etiquette.
• Maintain organized filing of medical records and ensure compliance with health information management standards.
• Support front desk operations by managing clerical tasks such as data entry, and handling office supplies.
• Collaborate with clinical staff to ensure seamless care plans implementation and accurate documentation of patient interactions.

Experience

• Prior experience working in a dental/ medical office or healthcare setting is highly preferred; clinic or dental office experience is a plus.
• Strong knowledge of dental insurance processes including verification, billing procedures.
• Familiarity with dental terminology.
• Excellent computer skills including Microsoft Office Suite (Word, Excel) and electronic health records management software like Eaglesoft or Dentrix.
• Bilingual abilities are advantageous.
• Proven customer service skills with the ability to handle multi-line phone systems professionally while maintaining a friendly demeanor.

Join us in delivering exceptional patient service by ensuring every individual feels valued and cared for from the moment they walk through our doors!

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person