What are the responsibilities and job description for the Front Desk Receptionist position at Dr. Rhonda Van Dran's Optometry?
Job Overview
We are seeking a friendly, reliable, and organized Receptionist to support daily operations in our optometry office. This role is responsible for welcoming patients, managing appointments, handling phone calls, and assisting with front-desk administrative tasks to ensure a smooth and positive patient experience.
Responsibilities
- Greet visitors and clients warmly, ensuring a positive first impression of the organization
- Manage multi-line phone systems, directing calls efficiently and professionally using proper phone etiquette
- Handle incoming and outgoing correspondence, including emails, mail, and packages
- Maintain appointments by reminding & confirming patients; making yearly appointments for patients seen.
- Handling patient in-out processing: checking-in/out patients, processing payments via cash, card, and check, setting up yearly appointments before patient leaves.
- Learning insurance claims (will be trained where needed)
- Dispensing glasses/contacts
- Sending/Receiving faxes and documenting faxes
Qualifications
- High School Diploma or GED
Skills
- Strong computer literacy with proficiency in Microsoft Office (Word, Excel, Outlook) and Google Workspace applications
- Excellent organizational skills with the ability to multitask effectively in a fast-paced environment
- Prior office experience or clerical experience demonstrating familiarity with administrative duties
- Exceptional customer service skills with a friendly demeanor and professional phone etiquette
- Bilingual abilities are a plus to assist diverse clientele and team members ($1 added to pay rate!)
- Capable of typing quickly with high accuracy; familiarity with data entry and proofreading processes
- Experience in medical roles is advantageous but not required; strong organizational skills are essential for success
- Comprehensive computer skills
- Ability to learn new skills and cross-train
Benefits
Paid Sick Leave, Paid Holidays, and free/discounted medical services for employees and immediate family.
Pay rate: $12.50 - $18.00 depending on experience
This role is perfect for individuals eager to grow their administrative expertise in a supportive environment. If you thrive on helping others, managing multiple tasks efficiently, and maintaining a professional yet approachable presence at the front desk, we encourage you to apply!
Job Types: Full-time, Part-time
Pay: $12.50 - $18.00 per hour
Benefits:
- Flexible schedule
- Vision insurance
Work Location: In person
Salary : $13 - $18