What are the responsibilities and job description for the Visitor Experiences Coordinator position at Dr Pepper Museum & Free Enterprise Institute?
Join Our Team as a Visitor Experiences Coordinator!
Are you a natural leader who loves people, culture, and creating unforgettable memories? We are looking for a dynamic Visitor Experiences Coordinator to act as the heartbeat of our museum. In this full-time, benefits-eligible role, you will lead our front-line teams, orchestrate special events, and ensure every guest leaves with a smile. If you thrive in a bustling, creative environment and want a job where no two days are the same, this is your invitation to shine.
What You Will Do
- Lead the Floor: Serve as the primary Manager on Duty, commanding the museum floor on weekdays and one weekend day to keep operations running perfectly.
- Champion Hospitality: Lead by example at all front-line stations, inspiring staff and greeting visitors as our ultimate goodwill ambassador.
- Fuel Special Events: Partner with leadership to plan, execute, and power museum events and private rentals.
- Master the Operations: Keep the museum engine humming by managing retail assets, balancing daily cash drawers, and securing our beautiful buildings.
What You Bring
- Goal Oriented: Ability to set departmental targets, organize complex projects, and exercise excellent judgment.
- People First: High initiative to build and maintain positive professional relationships across the organization.
- Safety First: Full compliance with operational policies to maintain a safe environment for workers and guests.
Work Environment & Physical Demands
- Active Role: Standing approximately 65% of the day while walking, kneeling, reaching, and guiding others.
- Physical Tasks: Occasional sitting, stooping, crouching, crawling, and pulling. Manual dexterity required for writing.
- Lifting Ability: Ability to move, push, or lift equipment and materials up to 50 pounds.
- Dynamic Settings: Split between public spaces and office environments with occasional exposure to noise, dust, paint fumes, and temperature changes.
- Tools Used: Daily use of computers, walkie-talkies, phones, printers, photocopiers, and postage meters. Your experience with Microsoft Outlook and Office Suite a must.
- Occasional Travel: Ability to travel locally via personal vehicle or out of state via air if required.
Accommodation Note: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions upon notification of needed modifications.
Why You'll Love It
- Full-Time Stability: Enjoy a predictable schedule that qualifies for full benefits and overtime pay.
- A Vibrant Environment: Work inside a creative, bustling museum alongside a passionate, supportive team.
- Growth Opportunities: Gain hands-on leadership experience in event coordination, financial operations, and team training.
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Application Question(s):
- What does hospitality mean to you?
- How would your previous managers describe you? What about your peers?
- Describe the type of environment you’re looking for. What’s nonnegotiable?
- This position gives flexibility but also requires it. Are you okay with a schedule that could change from time to time and a day that often looks different than the one before it?
Experience:
- Customer service: 1 year (Required)
Work Location: In person
Salary : $18 - $20