What are the responsibilities and job description for the Veterinary Receptionist position at Dr. Pal's Small Animal Practice Boarding &...?
We are looking for a receptionist about 30-35 hours a week. Must be able to work evenings and Saturdays and have a flexible schedule.
Essential duties and responsibilities:
- Provide top-notch customer service.
- Being attentive to client and pet needs.
- Identify and work compassionately with clients in various emotional states.
- Work patiently with distressed, frustrated or disgruntled clients.
- Answer and triage phone calls from clients.
- Schedule appointments and schedule procedures
.- Check-in clients.
- Monitor client flow from check-in to discharge.
- Monitor schedule and flow.
- Client call backs
.- Managing record requests between other hospitals.
- Client education.
- Assist in cleaning the hospital including but not limited to: keeping reception desk area and lobby clean and sanitary, taking out the trash and recycling, laundry, cleaning floors, bathrooms, exam rooms, and kennels if needed
.- Process payment transactions.
- Maintain proper documentation in the electronic medical record
.- Relay appropriate information to/from clients to doctors and/or management
.- Computer skills: Able to use Windows based computer systems, word processing, email,web search and other skills needed to effectively use the practice management softwareprogram (Shepherd)
_ May be trained to help out in grooming as a bather
Our hours are: Mondays: 8:00am to 8:00pm, Tuesday: 8:00am to 6:00pm, Wednesday: 8:00am to 2:00pm, Thursday 8:00am to 8:00pm, Friday 8:00am to 6:00pm, Saturday 8:00am to 2:00pm and Sunday: Closed
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
Experience:
- Veterinary experience: 1 year (Preferred)
- Customer service: 1 year (Required)
Work Location: In person
Salary : $16